Mary Sankey Email and Phone Number

Internal Promotion. Driving client acquisition and sales growth by leading high-performance sales and intake teams across Wisconsin and Illinois. Focus includes optimizing our sales funnel, managing performance, and implementing data-driven strategies that keep our team on track with revenue targets and client satisfaction. Collaborating on innovative subscription-based legal service model and enhancing our client intake process for seamless conversion.

As the Client Legal Assistant Supervisor at Sterling Lawyers, I lead a team of legal assistants who provide exceptional client service and support. I oversee the day-to-day operations of the client services department, ensuring efficient workflow and timely resolution of client inquiries. Additionally, I host a daily workshop discussing our unique approach to family law, providing valuable insights and guidance to clients and team members. Through practical training and mentorship, I empower team members to deliver high-quality assistance and maintain strong client relationships. I collaborate with attorneys and other departments to streamline processes and optimize the client experience, ultimately contributing to the firm's success in family law.

Internal PromotionIncrease Quality Assurance Scores by 20%Train and Launch Voice of Client KPI Increase Team Conversion Rate by 22%Develop Level 1, 2, and 3 Training Evaluations following Kirkpatrick's Four Levels of Training EvaluationAs the training and onboarding supervisor for the intake team at Sterling Lawyers, I spearheaded the training and development programs to ensure the team's readiness and effectiveness in handling client inquiries. I designed comprehensive training modules on legal procedures, client communication, and emotional sales techniques. I empowered team members to excel in their roles through personalized coaching and mentorship, resulting in increased efficiency and client satisfaction. Additionally, I collaborated with leadership to refine onboarding processes, streamline workflows, and foster a culture of continuous learning and growth within the team.

Internal Promotion As a pod supervisor on the sales team at Sterling Lawyers, I led a dynamic team of sales professionals to achieve and exceed performance targets. I provided hands-on leadership and guidance, coaching team members to enhance their sales techniques and client engagement strategies. I fostered a culture of accountability and continuous improvement through effective performance management and goal-setting initiatives, resulting in consistent revenue growth and client satisfaction. Additionally, I collaborated with cross-functional teams to optimize sales processes and drive operational efficiency within the organization.

Internal Promotion As a member of Sterling Lawyers' intake team, I played a vital role in facilitating client consultations and guiding individuals through the initial stages of their legal journey. I leveraged emotional sales techniques to build rapport with clients and address their concerns with empathy and understanding. Through effective communication and active listening, I identified clients' needs and provided tailored solutions, resulting in successful client acquisitions and positive outcomes. Additionally, I collaborated closely with colleagues to streamline processes and enhance the overall client experience.

As a marketing intern at Sterling Lawyers, I supported various marketing initiatives aimed at enhancing the firm's brand visibility and client engagement. I assisted in the development of marketing materials, conducted market research, and contributed to social media campaigns. Through hands-on experience, I gained valuable insights into marketing strategies and tactics, honing my skills in content creation, analytics, and campaign management. Additionally, I collaborated with the marketing team to brainstorm creative ideas and execute marketing strategies effectively.

As a foster parent, I am dedicated to providing a safe and loving home for children in need. I strive to create a supportive environment where each child can thrive emotionally, socially, and academically. Through patience, empathy, and dedication, I work to positively impact the lives of those in my care, helping them navigate through challenging times with compassion and understanding.

Assist in daily revenue, by developing strong relationships with prospective clients. Managing multiple daily, weekly, and monthly calendars for both contractors, sales associates and laborers.

Customer Service, Quality Control, Donations Representative, Q.A.S.A. Representative, Barista Trainer

Update student organization files. Managing organization meetings. Marketing events. Motivating students to get involved on campus.

Solidify sociological concepts taught in class. Lead group study groups and individual study groups.