✔ Implement and support SCAN HRMS (HR, Absence Management, Time & Attendance) & Payroll projects✔ Configure application to meet customer needs while providing leading-practice guidance on customer processes✔ Prepare documentation and training materials✔ Provide training to clients payroll & HR teams✔ Ensure deliverables are completed within deadlines and the quality of deliverables meet client expectations

✔ Implement and support SHR HRMS (HR, Absence Management, Time & Attendance) & Payroll projects✔ Configure application to meet customer needs while providing leading-practice guidance on customer processes✔ Prepare documentation and training materials✔ Provide training to clients payroll & HR teams✔ Ensure deliverables are completed within deadlines and the quality of deliverables meet client expectations

✔ Implement and support SHR HRMS (HR, Absence Management, Time & Attendance) & Payroll projects✔ Configure application to meet customer needs while providing leading-practice guidance on customer processes✔ Prepare documentation and training materials✔ Provide training to clients payroll & HR teams✔ Ensure deliverables are completed within deadlines and the quality of deliverables meet client expectations

(part time role)✔ Welcoming customers on arrival & Collection of participation cost (50-150 pax)✔ Communicated with customers in order to build positive long-term relationships✔ Solve any problems that may arise during the seminar ✔ Dealing with the OAED programmes procedures

✔ Composed 400+ special economic and technical studies for submission to Investment Incentive Programs ✔ 250+ projects' management ranging from €100.000 - €50.000.000 budget in renewable energy, agricultural, food industry and tourism sectors✔ Consulted companies for submission to Investment Incentive Programs under the Greek State and the European Community framework ✔ Office Administration

✔ Prepared payroll input to computerized payroll systems for ±100 employees✔ Handled all hiring & termination documentation on behalf of our customers ✔ Handled all relevant employee procedures with Public Authorities (IKA, OAED, SEPE)✔ Replied employment law related questions from customer employees

✔ Welcoming customers on arrival & Collection of participation cost (50-150 pax)✔ Communicated with customers in order to build positive long-term relationships✔ Solve any problems that may arise during the seminar ✔ Dealing with the OAED programmes procedures

Regular Staff ±80 people, Temporary Staff ±50 people Training & Development Manager✔ Participation in recruiting process (interviewing candidates)✔ Coordinated and implemented all training activities for 500 people (Analysed training needs, Development of the training material & conduction of relevant training) ✔ Performance & Talent Management ✔ Coaching agents and supervisors✔ System analysis and design of company's CRM✔ Testing Add-Ons for company's CRMAchievements:✔ Increased personnel from ±40 to ±130 by candidates’ interviewing, recruiting and training ✔ Increased employees’ performance about 150% by establishing new techniques✔ Reduced employee turnover about 70%

✔ Headed a team of 20 customer service agents✔ Coordinated and implemented all training activities (Analysed training needs, Development of the training material & conduction of relevant training)✔ Monitoring, reporting, statistics' and presentations' preparation

✔ Managed large amount of inbound and outbound calls in a timely manner (about 300 outbound calls and 40 inbound calls/day) ✔ Exceeded consecutively monthly targets (1st place)✔ Trained new employees - on the job training