Mary Mcauliffe Email & Phone Number

Greater Boston Area

Greater Boston Area

Updated knowledge base for product enhancements and changes. Produced release notes for monthly product releases. Tracked client searches and views in the knowledge base to created targeted, customer-focused FAQs. Instrumental in converting to a new knowledge base platform, following information architecture best practices and visual engagement.

Boston

Created workflows, operational procedures, and compliance documents for DataGX, a new product that provides data analytics services through financial data modeling. Workflows include procedures for data ingestion, validation, and resolving data check exceptions. Documentation also includes a standard service-level agreements for clients.

Waltham, Ma

Create internal and client release notes, online help, and user guides for all Verscend products, DxCG Intelligence, Enterprise Intelligence, and Medical Intelligence. Assist client services and technical support to delivery customer-focused information about changes and enhancements to Verscend products. Participate in Agile sprint demonstrations to draft and prepare changes to documentation within the release schedule. Work with software developers, business analysts, and consulting teams to understand the products and deliver useful information so clients can derive meaningful information from their data.

Boston, Ma

Created product and technical support documentation for the Portfolio Advisory Service at Work (PAS-W) product. Plan sponsors can offer PAS-W to plan participants to help them select funds and manage their 401K accounts based on the their investment and retirement goals.Interacted with business analysts, systems analysts, marketing team, and subject matter-experts to create a comprehensive set of documents that explains each facet of the product.

Watertown, Ma

Key contributor to the claim simplification project for documentation and training. Developed topics and procedures for resolving problems with claims so processor could complete claims for adjudication in the processing and payment system. These documents were used as the foundation for new training delivered to everyone in the department.Conducted meetings with subject matter experts, supervisors, and managers to determine the correct rules for claim processing.

Braintree, Ma

Updating online help and print documentation for products used internally for plan installation and maintenance, as well as products used by plan sponsors and third-party administrators to manage retirement accounts.

Created procedures for IT Security to comply with internal audit and FDIC regulations. Identified tasks and procedures that are regularly performed to maintain user entitlements and system security. Interviewed managers and subject-matter experts within Mainframe Security, Distributed Security, and Threat and Vulnerability. Created a standard document template for procedures. Monitored the progress of documents through the review cycle and posted them to Sharepoint when completed.

Revising online help projects for the eText product. Coordinating help translation into nine languages. Ensuring that help content and graphics are accurate using Madcap Flare and Adobe Photoshop.

Technical writer for mainframe system, web and client-server applications.

Wrote user guide and online help for check writing application.

Technical writer for mainframe system and client-server applications. Wrote user guides, quick reference cards, and online help.

Technical writer during transition to new operating system and initial release of online help system. Also wrote user guides and procedure manuals.

Ba, English/Journalism

Masters In Technical & Professional Writing