Property management

· Successfully supervise construction and opening of hotel· Hire all staff, conduct disciplinary to include terminations· Open hotel fully staff with 80% retention rate upon leaving· Maintained no less than 94% OSAT, 95% Guest Satisfaction score, 95 % Cleanliness· Maintained budgets, exceeded budget while keeping costs below· Managed 86 room hotel, 1 meeting room· Developed and implemented staff training programs from before opening· Ensuring Accurate payroll to… Show more · Successfully supervise construction and opening of hotel· Hire all staff, conduct disciplinary to include terminations· Open hotel fully staff with 80% retention rate upon leaving· Maintained no less than 94% OSAT, 95% Guest Satisfaction score, 95 % Cleanliness· Maintained budgets, exceeded budget while keeping costs below· Managed 86 room hotel, 1 meeting room· Developed and implemented staff training programs from before opening· Ensuring Accurate payroll to corporate office· Continuously develop hotel brand/ be brand hearted· Accurately forecast revenue and expenses Show less

· Manage 80 room property· Brought survey scores up to 88% from 82%· Used hotel resources to maximize guests satisfaction & optimize revenues;· Representing the hotel in the market place and develop relationships with key accounts;· Analyzing statistical information and drawing conclusions from it· Developing and implementing staff training programs· Ensuring the accurate and timely submission of payroll· Providing the hotel owners with regular reports on the hotels… Show more · Manage 80 room property· Brought survey scores up to 88% from 82%· Used hotel resources to maximize guests satisfaction & optimize revenues;· Representing the hotel in the market place and develop relationships with key accounts;· Analyzing statistical information and drawing conclusions from it· Developing and implementing staff training programs· Ensuring the accurate and timely submission of payroll· Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.· Aggressively managed all the independent revenue and expense to ensure profitability· Conduct disciplinary actions against staff, including terminations Show less

Managing budgets and financial plans and controlling expenditure;Maintaining statistical and financial records;Setting and achieving sales and profit targets;Recruiting, training and monitoring staff;Planning work schedules for individuals and teams;Meeting and greeting customers;Dealing with customer complaints and comments;Addressing problems and troubleshooting;Ensuring events and conferences run smoothly;Supervising maintenance, supplies, renovations and… Show more Managing budgets and financial plans and controlling expenditure;Maintaining statistical and financial records;Setting and achieving sales and profit targets;Recruiting, training and monitoring staff;Planning work schedules for individuals and teams;Meeting and greeting customers;Dealing with customer complaints and comments;Addressing problems and troubleshooting;Ensuring events and conferences run smoothly;Supervising maintenance, supplies, renovations and furnishings;Dealing with contractors and suppliers;Ensuring security is effective;Carrying out inspections of property and services;Ensuring compliance with licensing laws, health and safety and other statutory regulations. Show less

Oversee day to day operations and assignments of the hotel staff.Ensure all staff is properly trained and have the tools and equipment needed to carry out their job.Assist General Manager in development implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.Monitor and report variances against budget; and control labor costs and other expenses.Respond to guest complaints or concerns in a prompt and… Show more Oversee day to day operations and assignments of the hotel staff.Ensure all staff is properly trained and have the tools and equipment needed to carry out their job.Assist General Manager in development implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.Monitor and report variances against budget; and control labor costs and other expenses.Respond to guest complaints or concerns in a prompt and professional manner.Comply with federal, state and local laws regarding health, safety and alcohol services.Foster positive owner relationships if applicable and assist in providing ongoing information and status reports. Interact with outside contacts; Guests, Owners and or Principals, Vendors, and Regulatory Agencies.Ensure Front Office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies and credit card transactions. Show less

Welcome and serve guests in a courteous, efficient and friendly manner.Provide exceptional guest service.Register guests, issue room keys, provide information on hotel services. Answer and rout incoming calls to appropriate place. Assist guest with arrivals and departures.Coordinate housekeeping requests, such as arranging early cleanings, late checkouts.Communicate any outstanding guest requests or issues to management that may require follow-up.Accurately handle cash… Show more Welcome and serve guests in a courteous, efficient and friendly manner.Provide exceptional guest service.Register guests, issue room keys, provide information on hotel services. Answer and rout incoming calls to appropriate place. Assist guest with arrivals and departures.Coordinate housekeeping requests, such as arranging early cleanings, late checkouts.Communicate any outstanding guest requests or issues to management that may require follow-up.Accurately handle cash and credit cards.Promote teamwork and quality service through daily communication and coordination with other departments. Show less

Department Secretary – Computer ScienceProvided administrative support to Department Head and seven faculty members.Supervised 20 work study students and processed payroll for 20 work-study students per semester.Grant research, proposal writing, editing, and submission.Check requests, purchase orders, expense reports, timesheets, and various office forms.Managed and maintained multi-million dollar budgets.Maintained all departmental needs on daily basis.