Mary Rafferty is an ICF credentialed Leadership Coach and Advanced level Mediator (MII) with many years of experience supporting leaders and managers to build high quality robust relationships in their teams and a culture of open and transparent communication. She has coached and/or trained hundreds of managers to nurture better relationships – engaging constructively in giving feedback, motivating their teams, navigating difficult conversations as well as developing their own resilience, clarity and flow, becoming more decisive and overcoming their inner critic. She has designed a structured 8-step approach ‘POISE NOW’ to teach and coach leaders and managers to navigate ‘difficult conversations’ with greater clarity and confidence. Her eBook ‘POISE NOW – Win-Win Conversations for Leaders and Managers’ can be downloaded from her website www.consensusmediation.ie Mary is an accredited Mediator, CINERGY® Certified Conflict Coach, Erickson Solution Focused qualified Coach and is also trained in Team and Systemic Coaching. Mary is a former Director of the Mediators’ Institute of Ireland and former Director of the MII Accreditation Policy Committee, of which she is still an active member. Mary holds an Honours Degree in Education, a Master’s Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.Nurture Positive Relationships || Master Win Win Conversations✔✔DOWNLOAD OUR FREE EBOOK NOW: ‘POISE NOW: 8 Steps To Winning Conversations’Click on this link to download our free eBook: www.consensusmediation.ie Difficult colleagues, dysfunctional teams and defensive employees all add to workplace conflict and tension. However, these interactions need not be the energy sapping , tense conversations we dread.You can use the “Poise Now” model to create an action plan so you can run difficult conversations smoothly.Learn how to harness your composure to keep you calm and in control and disarm defensiveness with integrity and respect.