I am responsible for training the sales teams in FCR Media. We have a strong focus on training the steps of the sale, systems training and on continuous product training. I deliver Initial Sales Training to new reps for both Telesales and Field Sales and create and deliver continuous as we launch new products and move through our sales canvass. I work with all of our products across the print, online and mobile media but am currently working on launching our newest product SnapSync. In addition to training I am responsible for coaching the reps on the Telesales teams. This involves listening to sales calls and providing an environment where the rep can review what they are doing and together we find ways that the rep can improve either what they are saying on the sales call or any of the aspects of their approach, including organisation and time management.

As Telesales Manager I was responsible for managing a team of Telesales Reps who were selling online, mobile and print advertising to SME's throughout Ireland. I was responsible for recruitment of new sales reps and for the day to day management of the team. A vital aspect of my Telesales Management role was to work with my reps to coach them on Steps of the Sale and Objection Handling.Golden Search Ltd is the new name for Truvo Ireland Ltd. We offers a range of complementary services in print, online and mobile advertising. Our platforms include Print Directories (Golden Pages, eircom Phone Book), Online sites (Goldenpages.ie. eircomphonebook.ie, SaySo.ie), Mobile Platforms (m.goldenpages.ie, Goldenpages.ie Android, iPhone and iPad Apps).

I worked with our outsource partner company on a lead generation project. I was resposible for the communication between the two companies and for the completion of the project from the Truvo side.

I managed the Eircom Phonebook Telesales team for one canvass. There were ten reps on the team and I was responsible for all day to day management and coaching activities for the team.

I worked as an event management intern for the Parent's Choice Awards 2007 and the You And Your Money Expo in the RDS. I moved into a business development role for the Digital Media Awards 2008.

I worked as a telesales rep on the Eircom phonebook team. I exceeded my sales target while working on this team.