Mary O'Malley Email & Phone Number

Chicago, Il, Us

Liaison for Field Operations, IT and Billing teams to implement system changes to support sales, customer service and tech groups• Create requirements, process flows and documentation for mobile biller conversion • Represent retail store channel processes and systems for biller conversion project• Present information and solution recommendations on client calls to multiple cross-functional leaders and associates• Identify system and process inefficiencies, create documentation and presentations with suggested solutions to close gaps• Implemented large company billing project projected to increase revenue $1.2M annually

Greater Chicago Area

Put my personal interest in Real Estate to workWeekends• Scheduled home tours and met with clients to show properties • Hosted open houses to showcase Redfin homes on the market• Partnered with Redfin Agents to coordinate the client experience for buying/selling a home• Communicated client feedback to selling Agents• Had fun making connections and learning about different communities in the area

Chicago, Il

Promoted to operational lead for 2 sales channels responsible for 48% of annual sales budget in 7 territories. Led team of 12 associates with 3 direct reports.• Integrated U.S. Cellular sales system with Walmart/Sam’s Club point of sale system (expected to cut support costs by $2.4M annually).• Rebuilt and led Operations team for the agent channel, created and maintained relationships with 270 agent owners and 12 internal teams supporting agents. Worked with cross-functional groups such as Marketing, Compensation, Field Teams, and Supply Chain to ensure all promotions and programs were operationally supported for agent sales.• Led Operations team for the national retail channel and provided tools, processes and support for sales at retailers including Amazon, Dollar General, Radio Shack and Walmart/Sam’s Club. • Established annual qualifications/benefits and directed company’s elite sales incentive program for 270 agent owners.• Developed a new retail installment contract strategy; collaborated with Supply Chain, Accounting and Legal teams for approval. Led the creation of the project.

Chicago, Il

Relationship manager for internal business teams and 3rd party vendors for the compensation track of a $500M billing system implementation. Delivered integration of 3rd party system for calculation and payment of company-wide commissioning. • Project managed a team of 12 who successfully created a new system and data feed to pay sales compensation for 5,000 employees and 270 agent owners. Compensation system corresponded to new customer billing system and also greatly reduced overpayment errors, saving $100K annually.• Made recommendations and provided updates to senior leadership, gained buy-in and coordinated with other track leads, various stakeholders, finance department and vendors. • Managed third party vendors and negotiated two statements of work (resulting in $500K cost savings).

Chicago, Il

Directed operations and sales for 38 retail locations in Chicago, which represented 20% of the annual Midwest Region sales budget. Led a team of 350 associates with 7 direct reports. Coached and developed leaders through Leadership Academy, one-on-ones, team meetings and goal planning.• Established 4 sales territories, managed quota allocation, and created SPIFs for sales teams.• Worked with cross-functional regional and corporate teams to improve processes, support sales training and provide field feedback for marketing initiatives.• Spearheaded a change-management project aimed at sales associates’ education and acceptance of new customer value programs. Managed an 18-person team that developed and implemented training and tools. New products were embraced by associates and sold successfully.

Master Of Science - Ms, Marketing Communications

Bachelor Of Arts - Ba, Marketing Communications