Results-driven Quality Assurance professional, bringing 15+ years of expertise in ensuring the highest standards of product and process quality. Committed to delivering high-quality solutions and aligning business goals through the fusion of QA Engineering and Business Quality Analysis skills. Quality Assurance Engineer | Quality Assurance Analyst marypmarks@outlook.comAdept at fostering collaboration across teams to facilitate continuous improvement and enhance organizational effectiveness. Proven ability to analyze business processes, identify improvement opportunities, and implement effective quality assurance strategies. Experienced in analyzing business processes, developing and executing comprehensive test plans for software products, utilizing both manual and automated testing methodologies. Strong analytical and problem-solving capabilities, coupled with excellent communication skills.COMPETENCIES• Quality Assurance • Requirements Analysis• Quality Control Standards • Test Case Management• Manual & Automated Testing • Agile & Scrum Methodologies• Defect Identification • Security Testing • Cross-functional Collaboration• Leadership & Team BuildingACCOMPLISHMENTS~ Utilized Ranorex (C# language) to automate End-To-End testing of the Salesforce Service Cloud Expert Medical Services (EMS) product, covering approximately 70% of the regression tests, significantly improving testing efficiency and reliability.~ Successfully led a team to validate Canadian data segregation in Salesforce Service Cloud, meeting data requirements and completing the project one month early, preserving a critical client contract. Collaborated with Product and Development teams to address security needs.~ Spearheaded testing efforts for integration of the core payment processes with Stripe, ensuring seamless continuation of provider payments in the US and Canada.~ Trained and mentored junior testers onshore and offshore in quality best practices, issue troubleshooting, and reporting, fostering continuous learning and improvement.~ Partnered closely with the Program Manager and Business teams to develop and execute testing plans for iRobot's new E-Commerce storefront, fostering effective communication and alignment across teams. Please message me with any QA opportunities.