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Mary R is listed as Fintech Customer Experience Leader- Customer Service- Customer Support- SaaS, API, BNPL at Wisetack, a company with 15 employees, based in Hot Springs, Arkansas, United States. AeroLeads shows a matched LinkedIn profile for Mary R.
Mary R previously worked as Customer Experience Specialist - Level II at Wisetack and Customer Experience Specialist at Wisetack. Mary R holds Small Business Administration/Management from Ashford University.
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As an experienced Customer Support Leader with a strong combined background in fintech and various industries, I am dedicated to delivering exceptional service and driving team performance. I excel in identifying issues, implementing solutions, and fostering a culture of growth.
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San Francisco, California, United States
Assist customers through email and phone.Prioritized tasks and allocated resources effectively to address the most critical issues first.Heavy experience with complicated escalations and troubleshooting problems as they arise.Facilitate requests from Onboarding and Customer Success efforts by serving as a subject matter expert.Analyzed complex concerns to.
Provide assistance to customers through email and phone. Troubleshoot common bug and application issues with customers. Assist with general navigation of loan applications. Maintain consistently high CSAT scores for customer satisfaction.
Denver, Colorado, United States
Assisted 175+ agents with customer inquiries, ensuring accurate information and timely order management.Modified orders to meet customer needs, enhancing satisfaction and fostering loyalty.Advise on prerequisites for product acquisition, ensuring smooth transaction processes.Address and resolve issues promptly, maintaining high customer satisfaction.
Seattle, Washington, United States
Led 250+ agents in a virtual call center, enhancing team efficiency and performance.Trained new agents, improving onboarding experience and quality assurance.Collaborated across teams, sharing insights to boost operational effectiveness.Oversaw user interface claims, identifying fraud through detailed document review.Monitored key performance indicators.
Miramar, Florida, United States
Engage clients via phone, delivering detailed service info, and boosting satisfaction.Facilitate new account openings, and manage renewals and cancellations efficiently.Conduct technical troubleshooting with video tools, resolving client issues swiftly.Provide personalized support, enhancing customer experience and satisfaction.Maintain accurate client.
Other employees you can reach at wisetack.com. View company contacts for 15 employees →
Ruby Shaich
Colleague at WisetackLos Angeles, California, United States, United States
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Adam Richardson
Colleague at WisetackWinston-Salem, North Carolina, United States, United States
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Lekeysha Young
Colleague at WisetackGreater Jackson Area, United States
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Jabari Williamson
Colleague at WisetackGreensboro--Winston-Salem--High Point Area, United States
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Thalia Alavi, Cams
Colleague at WisetackCosta Mesa, California, United States, United States
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Shahar Pizzia-Aframian
Colleague at WisetackCharlotte, North Carolina, United States, United States
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Richard Ramsell
Colleague at WisetackGreater Fayetteville, AR Area, United States
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Justin Coopersmith
Colleague at WisetackSan Francisco, California, United States, United States
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Megan Nojadera
Colleague at WisetackSan Francisco Bay Area, United States
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Milan Dixon
Colleague at WisetackAtlanta, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Mary R works for Wisetack.
Mary R is listed as Fintech Customer Experience Leader- Customer Service- Customer Support- SaaS, API, BNPL at Wisetack.
Mary R is based in Hot Springs, Arkansas, United States while working with Wisetack.
Mary R has worked for Wisetack, Transcom, Direct Interactions, and Arise.
Mary R's colleagues at Wisetack include Ruby Shaich, Adam Richardson, Lekeysha Young, Jabari Williamson, and Thalia Alavi, Cams.
You can use AeroLeads to view verified contact signals for Mary R at Wisetack, including work email, phone, and LinkedIn data when available.
Mary R holds Small Business Administration/Management from Ashford University.
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