Mary Ross Email and Phone Number

Client Company - Spectrum (TV, Internet and Voice Provider) Responsible for delivering 3rd party video applications and proprietary IP mobile, web and connected-device applications to consumers. Enable cross-functional team management with both agile and waterfall development and testing teams to ensure product deliveries are consistent with company initiatives and expectations. Ensure and foster a high degree of communication, manage requirements between Product teams and Software Development teams as well as manage delivery timelines from initial architecture to market launch. Provide input to management regarding technical issues, strategic planning of projects, system operations, and new product development and deployment. • Managed the delivery of a complex, highly visible, multimillion-dollar project to deliver a unique 3rd party application to increase product engagement driven by intuitive and entertaining big-screen interactions, through a single video source. • Managed the delivery of an online video platform allowing university students to access streaming video from browser-based devices to significantly increase the reach of the university-based application from mobile to web, strengthening the company’s ability to compete in an increasingly competitive landscape

Managed Business Reporting systems and implemented/upgraded technology to support large user groups at corporate headquarters and remote field locations. Led technical and process resources throughout the software development lifecycle including change management, analysis, design, development, test, deployment, support and training. Responsible for functions related to coaching, rewarding, recruiting, hiring, firing and performance improvement for departmental staff. Managed 24 x 7 operational support with onshore and offshore team members. Performed project management and business analysis duties. • Successfully integrated with outsourced CRM and Marketing Automation solution that provided a consolidated view of the customer, optimized the customer experience and provided data points to analyze customer interaction, personalization and promotional success across multiple channels• Successfully implemented ETL and BI projects ranging from $200K to $5M across numerous vertical business units including Product Development, Marketing, Store Operations, Merchandising, Finance, HR, Asset Protection, Logistics and Information Technology• Managed the archival and retrieval of all company source data to the cloud (Google Big Query) utilizing Informatica and Tableau. Identified as a key resource on critical employee list (last 30 employees out of 15K) to wind down the company. • Integrated with numerous disparate data sources and vendors to feed into a common Enterprise Data Warehouse to ensure one source of the truth for data and business analytics resulting in increased sales performance, promotional effectiveness and operational efficiency • Engaged in planning of short-term, mid-term and long-term roadmaps to provide appropriate use of technology for a new ecommerce platform, pricing and promotions strategy and customer relationship management• Championed “customer-first” team vision ensuring maximum team engagement as well as outstanding customer satisfaction

Managed all aspects of project delivery and application development by effectively defining scope, gathering business requirements, establishing budget, managing risks, partnering with the PMO and QA teams, setting clear expectations and providing recommendations to business partners. Met with direct reports regularly to monitor capacity and deliverables, remove road blocks and ensure on-time delivery utilizing both agile and waterfall methodologies. Managed high visibility projects through key business stakeholders while effectively managing team performance, resource utilization and cross-training • Provided stretch assignments to direct reports to enable and enhance growth and learning opportunities resulting in 80% staff movement or promotion• Developed roadmaps to establish long- term goals, promote cost efficiency and properly leverage sales and inventory systems.• Resolved outages and ensured minimal system downtime through problem solving, effective communication, and follow-up resulting in 90% resolution of ticket incidents within the service level agreement• Successfully managed application development initiatives whereby approximately 80% of projects were delivered on time and on budget.

Effectively managed needs of business stakeholders at various levels of the organization by building consensus and identifying real risks and roadblocks. Led business intelligence team in multiple vertical subject areas and systems analysis/design efforts. Performed data analysis and reconciliation using SQL and custom reports • Effectively delivered solutions in short releases utilizing the Scrum methodology by facilitating stand-up meetings as the certified Scrum Master, removing obstacles and ensuring consensus for successful sprints• Successfully implemented an enterprise-wide, integrated reporting solution in an aggressive time frame allowing corporate leadership to make business critical decisions and maximize opportunities.• Improved the corporate benefit and acceptance of reporting systems by instructing, mentoring and training key business resources and developing positive rapport with valuable business advocates

Led production support and systems analysis/design efforts for a leading provider of transaction processing (an average of 700,000 transactions per day) and bankcard acquiring services. Delivered detailed specifications including use cases, data/process modeling, graphical user interface prototypes and database matrices. • Implemented balance reporting specifications in accordance with Bank Administration Institute (BAI) standards which delivered accurate and timely information to minimize customer’s idle cash balances and allow them to effectively analyze their cash flow. • Enhanced web-based application to allow internal users to research merchant financial information from multiple disparate systems to improve critical business processes and the overall customer experience.• Automated the Visa Merchant Profiling System which reduced response time to Visa inquiries from 90 days to 1 day resulting in a savings of tens of thousands of dollars in fines.• Created daily reports with dynamic parameters that reconciled credits against debits minimizing credit card fraud activity and reducing the workload of members working on chargebacks and fraud activity. • Effectively managed and analyzed application issues from all departments and reduced the number of production support issues by 40% in 3 months resolving 80% of them within 24 hours. • Actively engaged in the successful conversion from externally processing transactions via a third party vendor to internally processing transactions via the internal Merchant Accounting System for some 60,000 merchants ultimately resulting in significant company savings.

Managed visible projects, invested necessary time to understand and negotiate business relationships and determine stakeholder interests, developed project timelines, gathered high level business requirements from various client groups, translated requirements into detailed specifications, documented test cases and performed integration testing before hand-off to Systems Assurance Testing. • Effectively managed project timelines, resources, risks and budgets resulting in the successful deployment of DSL and Commercial Cable Modem. • Implemented a single user interface to replace all legacy systems, integration with billing and enhanced order management functionality via a new system architecture• Developed training for new analysts, provided brown bag sessions for dynamic processes, and documented/maintained methods and procedures which streamlined processes and created efficiencies resulting in reduced departmental overhead costs