Mary Rush Calderin Email & Phone Number

Philadelphia, PA, US

• Lead day-to-day tasks to support clients use of all areas of aytm’s platform and manage client expectations.
• Review and set-up basic survey logic for clients and increase capability on advanced logic and techniques.
• Perform platform related administrative tasks, organize materials, and navigate client-related filing systems.
• Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive engagements forward.
• Conduct preflight checks of client programmed surveys, communicate preflight check findings to client, and assist with technical survey edits.
• Launch and execute fieldwork for complex market research studies in partnership with the panels operations team and monitor reports to meet project goals and metrics accurately. Fieldwork responsibilities may include.

Mt. Laurel, New Jersey, United States

• The Client Success Specialist resolves customer problems and queries related to aytm’s platform and products in a timely and accurate manner. They also partner with management in fulfilling daily client expectations.
• Manage client expectations and deliver issue resolution via email, chat, and phone, in an ever-changing, fast-turnaround environment
• Provide clients with technical guidance on aytm’s platform and products and build relationships along the way
• Maintain a high level of customer satisfaction for aytm’s clients
• Provide support to Success Managers/Senior Managers in day-to-day tasks by assisting with any technical needs on the platform as well as project-based support. Build competence across all areas of aytm’s platform
• Review and set-up basic survey logic for clients and increase capability on advanced logic and techniques

Mt. Laurel, New Jersey, United States

• Client Support Specialists are responsible for maintaining front-end client support for aytm. Activities include phone support, live chats, emails, resolving internal support tickets, triaging client requests and.
• Exercises proficiency in multitasking between several chats and phone support
• Displays advanced programming skills (i.e. understanding of complex conditional aytm Logic paths)
• Assists project managers with testing surveys upon request
• Demonstrates efficiency with Excel
• Understands complex questions about statistic page (i.e. virtual questions), as well as advanced/research question types

Philadelphia, Pennsylvania

• Provided superior and consistent customer service via telephone, mail, and electronic communication
• Maintained quality and production standards for multiple divisions while meeting monthly benchmarks for volume
• Ensured appointments were scheduled correctly and registrations were accurate, up-to-date, and complete
• Answered incoming calls and followed all multi-departmental scheduling protocols to a 95% accuracy or higher while doing so
• Completed daily work queues as well as monthly learning modules as necessary
• Established strategies to clearly address barriers and healthcare needs in order to promote positive patient experience

Greater Philadelphia Area

• Performed and memorized both rehearsed and unrehearsed modern and classic songs of varying genres on multiple instruments for nightly 6 to 8-hour shifts
• Functioned as the interim Entertainment Director (ED) whenever ED was unavailable
• Oversaw and evaluated staff to determine direction for each production
• Regulated act quality and offered individualized feedback and suggestions for improvement
• Delivered exceptional service to hundreds of patrons per show both on and off stage
• Served as front-facing representative for the band and coordinated stage fees for paid customer performances

Newtown Square, PA

• Managed the trafficking and production of over 100 Out-of-Home advertising projects
• Acted as liaison between clients and vendors to certify project deliverables were on schedule and within budget
• Calculated vendor invoices and monitored KPI metrics to ensure overhead costs were kept to a minimum
• Conceptualized and produced design spec sheets for ad creative generation
• Consulted verbally and electronically with print vendors to meet specific client needs
• Prepared and assessed performance reports to determine strategic ROI per contract

Haddonfield, NJ

• Coordinated the revision and delivery of contracts to artists, venues, and promoters
• Traveled to and from concert productions to assist with promotions and public relations
• Handled administrative duties and tasks as required

Sellersville, Pennsylvania

• Properly prepared, handled, and served food in a sanitary fashion to residents according to specific diets and restrictions
• Exhibited waitressing, cashiering, and bussing skills
• Performed janitorial duties such as sweeping, mopping, scrubbing kitchen utensils and washing dishes
• Set up and broke down assigned dining room before and after each served meal
• Trained incoming staff for 4 to 8 hour shifts

Ardmore, Pennsylvania

• Worked with Final Cut Pro to produce weekly promotional videos for the festival

Greater Philadelphia Area

• Assisted in pre-production by conducting research and creating fact sheets for upcoming guests
• Assisted in post-production by logging footage for each episode and creating show archives
• Traveled to and from filming locations around the greater Philadelphia area to assist with setup, breakdown, and all production matters in between
• Single-handedly ran the social media accounts for the show

Greater Philadelphia Area

• Recorded and monitored audio levels during scenes
• Assisted with the set-up and break down of each shoot

Bala Cynwyd, Pennsylvania

• Screened and transferred on-air calls to live show hosts
• Assisted listeners and on-air celebrity guests to and from the studio
• Organized and conducted interviews with celebrities and other high-profile contacts
• Produced influential content for the radio show including on-air sound bites and social media posts
• Logged shows daily on both Microsoft Word documents and audio CDs

Ardmore, Pennsylvania

• Worked with a team to promote and assist in the running of American INSIGHT's Free Speech Film Festival
• Ran the official Facebook and Twitter pages for the festival, successfully used to increase ticket sales
• Hand-delivered press packets to major media outlets in the Philadelphia area

Souderton, Pennsylvania

• Operated cash register and bagged groceries to ensure efficient check-outs
• Upheld customer satisfaction by returning carts, restocking shelves, and cleaning general areas of the store