• Co-lead a website and patron registration calendar project (launched September 2019); post launch includes webmaster, staff training, troubleshooting, and graphic design• Design, plan, and deliver community surveys• Write, design, and deliver internal and external communication including multi-platform print collateral and e-communications• Promote programs and services at conferences and community events• Build relationships with key community stakeholders through inter-organizational alliances and community committees, conferences, and community events• Manage content for 2 websites, 6 social media accounts, and internal databases• Act as media liaison and deliver media interviews and community presentations• Handle vendor contracts and media purchasing• Field patron complaints and questions to ensure exceptional customer service• Lead internal teams to create targeted marketing strategies for multiple age groups• Create marketing strategy for one of the largest annual book sales in Michigan

• Identified and fostered a new strategic partnership resulting in additional annual fundraising revenue• Increased cash in bank funds by 900% and average donations by 60% in under 1 year• Reorganized financial tracking systems and prepared 1099 and 990 taxes• Managed independent contractors and payroll • Improved organizational structure by designing a best practices board model• Designed and maintained financial and membership data tracking systems• Liaised with city government and sheriff’s work program on building maintenance projects• Directed and marketed three annual community theater productions generating more than 80% of revenues• Devised fundraising events and managed 10–50 volunteers at six major events annually• Created all web content, press releases, print collateral, and advertising campaigns• Identified, wrote, and handled follow-through on three successful grant requests ($15,000)

• Designed and wrote copy for annual reports, newsletters, and all advertising• Developed and delivered curriculum-based school outreach programs to hundreds of students annually• Coordinated building rental contracts, special events, and tours• Researched and implemented best practices in educational message delivery• Co-presented an educational strategy workshop at the Michigan Museums Association and Association of Midwest Museums joint conference (2007)