Mary Samreta, Mba Email & Phone Number

Managed strategic accounts and enterprise level client relationships and implementations for clients in the early childhood education industry. Oversaw the new client implementation process including onboarding, training, customizations, support, relationship management, and success metrics. Drove customer goals, created companywide culture of customer success and collaborated cross-departmentally to drive customer-centered decisions. Defined and optimized customer journey and lifecycle, identified varying strategies and potential for both up-sell and growth. Determined success metrics for the team in areas of daily operations, systems tracking, and customer output.

Carmel, In

Indianapolis, Indiana Area

Provide daily oversight and direction to the organization’s marketing efforts as well as developing and executing research-based insights for cross-organizational usage. Assist in resolving partner’s technical needs and discover opportunities for the organization to enhance the partner and student experience.

Indianapolis, Indiana

Oversaw department operations, new partnership on boarding, relationship management, and all customer-facing deliverables. Personally serviced largest influential partnerships. Identified best practices on service delivery, customer success, and positive customer experience across all channels of business. Maintained and owned working relationship with third-party software development company. Served on leadership team providing departmental insight and strategically aligning with other department heads for current demands and future growth.

Indianapolis, In

Managed internal projects for two core business units, focused on continuous improvement and company priorities. Created processes and led business unit teams through client implementation and on-boarding decisions. Supervised a team of developers tasked with assisting integration conversions. Assisted Quality Assurance Team in identifying and addressing inefficiencies among internal customer-facing teams.

Indianapolis, Indiana Area

Served as project manager for software requirement gathering and build-out. Created business processes and identified efficiency improvements during company’s start-up phase. Developed process flow charts and identified gaps for different channels of business.

Indianapolis, Indiana Area

Managed department creation, product development, and market research. Collaborated with senior staff to develop strategies that met goals and consumer demand. Developed and executed communications, strategic plans, and support materials for independent sales force. Supported sales, business development and other teams to manage projects effectively.

Indianapolis, Indiana Area

Promoted collaboration and innovative thinking. Drove innovation team efforts, including market potential, new product offerings, research and testing in markets.

Indianapolis, Indiana Area

Retained 100% of client accounts (60 school districts) during company acquisition, serving as the product subject matter expert and sole account manager. Served as primary trainer for SAAS software for clients as well as internal sales team. Collaborated with software development team prioritizing and building new product features, based on customer needs. Facilitated strategic meetings with clients and developed focus groups for product development purposes and identifying market trends. Assisted clients with all technical and non-technical issues. Scripted, designed, and produced video tutorials and user guides for product end users.

Indianapolis, Indiana Area

Successfully on-boarded and oversaw client implementation of the SAAS solution tool for 100% of company client accounts, serving as sole relationship manager. Owned relationship with clients, identified and advocated for client’s ever-changing service needs, and performed product research. Served on the product development team and assisted software developers and senior management on program scalability concepts. Fulfilled product specification documentation needs through technical writing responsibilities, created, and distributed all client communications. Worked with owner to ensure marketing and sales strategy was centered on company goals and objectives.

Indianapolis, Indiana Area

Traveled to and trained 100% of districts (client accounts) and all users on software, serving as sole software trainer. Tested software during new development phases and completed technical writing responsibilities including user guides, video tutorials, and program release notes. Served as point person to all accounts using software, while providing technical support assistance to end users. Developed company standards by creating internal processes and procedures.

Indianapolis, Indiana Area

Built relationships and supported student applicants through the application and decision-making process. Forecasted enrollment, analyzed competitive data and market trends annually. Supervised counseling staff, assessing goal progression and providing objective-oriented feedback. Collaborated with Vice President of Enrollment to strategically plan and forecast recruitment. Traveled in territory to advance the university’s image in the marketplace and generate new relationships with prospective students. Served as liaison to the Financial Aid and Athletic Departments, to provide consistent and efficient communication and to develop cross-functional teams focused on a common goal.

Indianapolis, Indiana Area

Created a strong, competitive, nationally-ranked team, motivating individuals with expectations of them being leaders.

Advancing Women In Leadership, College Of Business, Executive Education

Masters In Business Administration, Marketing Concentration

Bachelor Of Arts, Sports Management And Communication