Creating and editing user documentation. Writing scripts and recording voice over for instructional videos.

Created and updated internal and external documentation for 5 brands under the Auctane including ShipStation, ShippingEasy, Return Rabbit, Stamps.com, and ShipEngine. Worked with Subject Matter Experts, Product Development and Partners to produce up-to-date documentation for users and developers. Utilized Paligo, Zendesk, and Github to write and manage documents for multiple brand and global regions. Utilizing Paligo's variables and re-use features to streamline documentation for multiple languages, regions and brands. - Updated the Stamps.com Help Center to a more modern structure and rewrote many articles to meet current industry standards. - Improved the process for creating UX copy updates by developing a new workflow between the Design Team and Writers to utilize Figma design software with Ditto software.- Revamped ShipStation's Community forum by creating a project plan and communicating with multiple teams. This turned it into a positive environment for customers to interact with the company and share solutions.

Produced and maintained documentation for the product knowledge base. Worked with Project Managers and Engineers on documenting and communicating new features for internal teams and public knowledge.- Research and report on improvements for using the platform or distributing information.- Provide Voice Over for rebranded tutorial videos- Create graphic changes and screenshots.

Answered customer questions about the platform, troubleshooting, and walking through processes over the phone. Documented interactions via Salesforce.

Reporting defects in healthcare management application, testing configurations for clients, managing configuration tickets in Jira.

Executes test cases for Point of Sale (POS) software and hardware; embedded systems testing; logging bugs and communicating with developers and design leads to facilitate successful bug resolution. Maintaining test cases and improving testing processes.

Attended daily scrum meetings. Work on fleshing out outlines for DARPA project, proofread and edited articles, researched relevant material for topics.

Requirements gathering, authored, edited and final preparations of testing scenarios for DARPA project. Tested for bugs on Android, iOS devices and websites utilizing Jira and GitHub.

Developed games for iOS platform; wrote design specs, created 2D art including UI elements, characters and backgrounds. Created marketing, gameplay video, maintained website and social media.

Requirements analysis and design specifications, created level designs in Blender, levels for plug and play TV games, game play video; Scrum project. Associate Designer credits on Field and Stream Fishing iPhone, UFC Undisputed 2010 for iPhone. Level Designer on Big Buck Hunter Pro iPhone Big Sheep Pack, Antelope Pack, Moose Pack, and Jakk's Big Buck Hunter Safari.

Wrote test plans from system requirements and design specifications, executed test plans, managed test resources on lead projects, logged bugs and handled customer trouble tickets. Promoted to Associate Designer.Lead credits on Star*Burst.QA tester credits on: Big Buck Hunter Pro iPhone, Ace Yeti Trapper (iOS), TnT Snowboarding iPhone, Field and Stream Fishing iPhone, a Disney Plug n Play (unreleased).

Worked under Dr. Carrie Heeter on the NSF funded Investigaming project.TA for online course, managed database of research, summarized research about Women and Gaming.Managed CMS website.

Worked under Dr. Cliff Lampe to create an online course about digital media for Rural High School Students. Manage Undergrad Students, created content for online distance learning course, QA for websites, gathered content.

Worked under Robert Hone to produce digital games. My duties included content research, writing reports, recording and editing in-house audio, editing promotional videos, editing Flash assets and actionscript, and acting as QA for the game BioInvestigators.

Wrote Game Documents, Playtested Games, Met with Clients, edited game documents, and content research.