Mary Totten Email & Phone Number

Quality Assurance Engineer Testing banking software to ensure on-time, high-quality completion of deliverables.

Tampa/St. Petersburg, Florida Area

Work with the development team to assure the software meets the design specifications and performs according to documented and accepted standards. Create, maintain and execute manual test cases and adhere to established ticket reporting and workflow process within Azure. Test new product features and enhancements in test environments as well as User Acceptance Testing within live environments for multiple client sites using mobile and desktop devices. Test the CRM on multiple browsers, testing the API and SQL data connections, as well as creation/scheduling and transmission of emails, texts and phone calls. Data mine as well as create necessary data for testing. Verify grammar, and aesthetics are correct. View logs daily for issues and generate reports.

Tampa Area

Quality Assurance Engineer Tested banking software to ensure on-time, high-quality completion of deliverables for releases that generally occurred every two weeks. Experienced in agile software development, actively participated in grooming, planning, and sprint-related sessions for assigned test areas, and provided thoughtful analysis of test scope, acceptance criteria, and testing risks ensuring a quality deliverable. Actively participated in the development of project schedules, workload planning, and project status updates. Strong technical problem-solving and analytical skills to ensure expedient resolution to issues encountered within the test environment, test execution, and other QA-related activities. • Track record of analyzing test projects and estimating QA work effort with a high degree of accuracy. • Prevented defects, improved usability and assured aesthetically-pleasing screens through collaboration with developers, QA and product owner/stakeholders.• Ensured the integrity of the financial data in our business-to-business software that processed checks and generated reports.• Designed, created, implemented, maintained, and executed test scenarios, test plans, and test cases (scripts), using test methodologies that ensured exhaustive & comprehensive testing of assigned applications & solutions against established acceptance criteria.• Identified, analyzed and tracked defects using assigned toolset, and provided detailed and complete defect reports with regular updates to keep others informed of status. Drove for expedient resolution of defects and validated fixes in a timely manner.• Mentored other QA associates to build expertise in these areas.

Greater Omaha Area

Customer Support• Exhibited strong technical problem-solving and analytical skills to ensure expedient resolution to issues encountered within the customers environment. • Strong technical and analytical abilities to support issues escalated externally from production sites. Upheld documented escalation procedures, recreated/validated issues for expedient resolution.• Collaborated with developers, QA and product owner/stakeholders to improve overall quality by emphasizing usability and functional enhancements.

Greater Omaha Area

Teller Supervisor• Supervising a teller staff of six people.• Provided premier customer service by processing deposits, withdrawals, payments and balancing the cash drawer and the branch vault.• Tested new Teller products being implemented in all branches.