Marzia Lapadula Email & Phone Number

London

Led project planning, execution, and delivery, ensuring alignment with client needs and organisational goals.Managed key client relationships, addressing issues and escalations effectively.Conducted training sessions for various teams, enhancing product understanding and usage. Managed KYC and KYB processes for customers onboarding to the platformOwned the customer relationship throughout their implementation journey including managing any queries, maintaining formal updates, and handling issues and escalations through to resolution.Delivered relevant and well-timed training sessions to People & Finance teams and to the end users so they’re confident using the product

London, England, United Kingdom

Project managed a portfolio of enterprise customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible.Engaged with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organisation, from senior staff to Braze end users.Coordinated effectively with client agencies and third parties to drive desired outcomes.Helped drive early adoption, setting KPIs and success metrics for ROI.Advocated customer business use-cases to product developmentUnderstood and documented client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding.Designed and continually improved processes and materials that enhance efficiency and customer experience during onboarding.Effectively delivered engaging enablement training and workshops.

London, England, United Kingdom

- Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures- Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements- Provide social insights and recommendations to support clients' business practices- Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality- Responsible for identification and inventory of customer process pain points and gaps in best practices- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships- Ensure that all client users are trained and educated properly and in a timely fashion- Establish a relationship built on trust with every client champion- Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur- Assist the Sales Team in supporting new business growth- Identify, design and develop practice assets, blogs, and participate and present in industry eventsPerform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs- Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

London, United Kingdom

Joined Sprinklr in April 2017 as a Managed Services Consultant responsible for managing two leading EMEA accounts, providing strategic consultancy and guidance on platform optimisation.- Strategic account leadership for two of the largest EMEA brands- Implementation of Sprinklr solutions for Global teams (25+brands & 50+ markets)- Conducted educational training to ensure that all client users were onboarded, up-to-date on platform use, best practices, functionality and new feature enhancements- Supporting digital transformation in large organizations by providing strategic and tactical consulting and support- Creation of use cases, best practices and success stories, to implement Sprinklr and demonstrate its business value across the board.

London, Greater London, Regno Unito

-Responsible for the onboarding of accounts from a technical and training perspective, ensuring the integration and testing process are efficiently delivered. -Developed and implemented new integration solutions, procedures and policies of the Training and Implementation Team to ensure a consistently high level of customer retention.-Delivered integration with PMS systems and implementation for Hotel Software’s-Constant cross communication and ongoing merchant development with Sales, Marketing, Operations and Technical teams

London Area, United Kingdom

- Gained experience with the operation and administration of systems required to deploy, support, and manage end-user devices to include smartphones, tablets and MacBooks.-Demonstrated aptitude for learning new technologies-Dealt with information security vulnerabilities and risk management-Driven resolution of support requests to maintain compliance with response and resolution times-Assisted in implementing and maintaining the company’s internal technology processes ensuring compliance with customer expectations and applicable laws and regulations for privacy, security, and social responsibility

Bologna, Italia

-Responsible for Translating the Archiginnasio Library Website from Italian to English -Consulted with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately-Referred to online translation tools for additional assistance with translation-Improved the quality of pictures for research purposes – used Photoshop

Masters Of Art, Modern & Compared Foreign Languages And Literatures English & Spanish, Foreign Languages, Literatures, And Linguistics, First Class With Honors

Erasmus Project, Modern Languages

ERASMUS at the Department of Modern Languages - Bristol - 6 months

Bachelor'S Degree, Bachelors Of Art|1St Class In Linguistics And Didactics Of Modern Languages-English, Spanish, Arabic, First Class

English and Spanish Literatures and Grammars - Basic Knowledge of Arabic Grammar/ Didactics of Modern Languages

High School, Business Administration And Languages

Master Of Science - Ms, Psychology