• Ensured efficient and smooth coordination of Import operations (Air, LCL, FCL) for assigned clients and agents while helping to reach the profit goal for the LAX Branch. • Managed communication with customers in the U.S and Agents overseas throughout the entire Import process. • Worked closely with the Brokerage department to ensure shipments comply with US Customs requirements and timely Customs Clearances.• Provided guidance and support to Import team members (Jr. Coordinator and Data Entry).• Provided pricing and quotes to both customers and overseas Agents.• Approved billing for customers, Agent debit notes and reconciliate on charges.

• Managed the complete process of Import operations (Air, LCL, FCL) for specific customers of LAX branch. • Reached the individual quarter goals in file volume (50 files/mo) and gross profit (average $25.000/mo).• Ensured accurate and timely data entry for the creation of new shipments in CargoWise1. • Dispatched delivery orders to truckers and followed up to ensure timely delivery shipments. • Worked closely with the Brokerage department to process Customs Clearances and ISF filings.• Approved billing for customers, Agent debit notes and reconciliated on charges.

• Multicultural Exchange program that allowed me to improve English skills, good time management, decision-making, cultural awareness.

• Generated new international business while maintaining and strengthening the existing customer base (Inside Sales).• Attended to quote requests from customers.• Coordinated LCL and FCL imports from the assignment of the business to the departure of the shipment, sent instructions to the Agents abroad, followed-up on the instructions, provided the booking confirmation, corrections, approval of the HBL, updated rates, and the sailing confirmation.• Provided notification of the shipment to the operational area and sent billing instructions.

• Provided timely and efficient support to the Sales Representatives and their customers, in air and maritime Import and Export operations.• Prepared Import/Export Business Reports. • Requested rates from Agents Abroad/Shipping Lines and sent quotes to the customers. • Developed monitoring tables and management indicators.

• Analyzed the Category Management of sugars and sweeteners.• Analyzed Nielsen Scantrack and Euromonitor to provide market trends to management.• Traveled on field trips to check prices, monitor competence, and identify market opportunities.• Managed distribution and supervision of POP material nationwide