Michael Segler Email & Phone Number

Baltimore, Maryland Area

Supporting over 300 users across more than 15 sites including ophthalmology practices, eye surgery centers, and storage facilities throughout Maryland. Executing real-time solutions to ophthalmic staff including doctors, technicians, patient service representatives, as well as executives and corporate employees. Facilitating the integration of new practices, new contractors, and new team members through documentation, staff training, and knowledge transfer. Providing friendly customer service and effective support to all locations utilizing the ownership, thoroughness, communication, and closure values at ESP. Resolving help desk tickets in all queues including Tier I, Tier II, and Tier III in addition to acquisition, configuration, and deployment of hardware for the Hardware Services queue. Operated as a liaison between ESP, clinics, and new vendors during the service desk reconfiguration.

Baltimore, Maryland Area

Facilitator for various training programs across the country. Attended the Intern Challenge in Orlando, FL supporting other facilitators during the technical sessions, as well as preparing hardware before the program. Involved in the execution of Passport programs, with facility preparation, hardware procurement, knowledge transfer, and technical support. Worked alongside Robert Half for both The Campus Challenge and The Advanced Consulting Challenges in Chicago and Baltimore.

Baltimore, Maryland Area

Responsible for the local support of technologies including computer hardware, software, servers, networking, and security. Researched and coordinated with external vendors and contractors to provide new IT-related infrastructure solutions. Presented new hire onboarding and training sessions weekly to ensure compliance with HIPPA and company policies. Improved company perception of the IT department through prompt service and resolutions which helped reduce helpdesk backlog by 50%.

Towson, Maryland

Supported over 500 users within 44 Practice Locations, 7 Surgery Centers, and 2 Corporate Offices across California, Colorado, Delaware, Illinois, Maryland, and Texas. Executed real-time solutions to ophthalmic staff including doctors, technicians, patient service representatives, as well as executives and corporate employees. Facilitated the integration of new practices, new contractors, and new team members through documentation, staff training, and knowledge transfer. Provided friendly customer service and effective support to all national locations utilizing the ownership, thoroughness, communication, and closure values at ESP. Resolved help desk tickets in all queues including Tier I, Tier II, and Tier III in addition to purchasing, configuring, and deploying hardware for the Hardware Services queue. Operated as a liaison between ESP, clinics, and Guide IT during the service desk reconfiguration.

Lutherville, Maryland

Independently maintained the help desk for the region's leading ophthalmic practice. Maintained HIPAA compliance while resolving tickets that included Electronic Medical Record (EMR) applications, user administration, computer upgrades, and imaging software. Prepared and installed over 150 computers across 6 practice locations and 1 Surgery Center covering the Baltimore area. Generated savings for the IT Budget of over $15,000 throughout a 3-year period. Savings were produced through the repair of workstations, a hardware recycling program, and by establishing a rapport with vendors.

Baltimore, Maryland Area

Provided on-site and remote support for over 100 doctors, nurses, and hospital staff at 5 locations within the MedStar Health System. Contracted to assess issues, create tickets, resolve problems, and escalate emergencies concerning the system-wide conversion to MedConnect II application. Utilized Active Directory and BMC Remedy for user administration and ticket management. Resolutions were produced within 2 to 5 minutes for all clients during 12-hour shifts, preventing any patient impact.

Hunt Valley, Maryland

• Verified customer information to ensure compliance with various State and Federal laws and regulations.• Extracted raw data and format into daily reports• Recorded internal database notes to track actions• Handled inbound and outbound calls to clients and references• Required proficiency in Microsoft Word, Excel, Outlook

Towson, Maryland

•Utilized Scheduling Software to provide Clinicians with accurate appointments•Multitasked between E-mails, phone duties, scheduling appointments, filing•Worked extended hours to help co-workers accomplish daily tasks

Catonsville, Maryland

•Provided great customer service with a great attitude•Handled cash and credit transactions with attentiveness•Made certain all daily orders are both packed and received perfectly •Employed knowledge and skills to new employees when training them

Curtis Bay, Maryland

•Maintained extremely high productivity for team and company •Ensured orders were promptly ready, and completely accurate

White Marsh, Maryland

•Maintained an extremely fast pace in loading Trucks and scanning boxes•Assisted Contractor in delivering packages•Held a 99.8% Scanning accuracy, highest in district

Catonsville, Maryland

•Provided great customer service with a great attitude•Handled cash and credit transactions with attentiveness•Made certain all daily orders are both packed and received perfectly •Employed knowledge and skills to new employees when training them

Catonsville, Maryland

•Floated to different classes in need•Watched over young children•Became first aid and CPR certified

Catonsville, Maryland

•Assisted co-workers•Kept store organized and clean•Received orders•Obtained Cashier experience

Associate Of Arts Degree, Data Communication

General Studies