Masha Goncharova Email & Phone Number

Framingham, MA, US

Framingham, MA, US

Newton, MA, US

• Serving as initiative project manager and operations lead on the ISP transformation project to plan and execute high priority migration of customers to Identity Security Platform
• Developing a detailed Tableau dashboard to track the customer migration progress to the Identity Security Platform and better manage customer pipeline to reduce customer migration time
• Leading implementation and the rollout of Calendly scheduling tool for the Security Services organization to improve resource utilization and margin as a result
• Formalizing and improving timecard entry and reporting processes to drive for margin efficiency
• Supporting a portfolio of GTM projects by serving as a technical SME to support project execution, utilizing XL-Connector for large volumes of data load, building complex reports in SalesForce and Tableau to accelerate.
• Leading a team of operational excellence specialists to support security services in day to day operations, partner and customer training, ISP transformation project

Newton, MA, US

• Leading the testing of the new API calls collection
• Modifying existing scripts to improve the quality of the data integrity and aligning different data sets
• Training new hires
• Establishing and executing processes for migration of the different types of user license types in the system
• Improving and coordinating the process for customer telemetry data setup and tracking
• Improving new hire training documentation

Newton, MA, US

• Using console and RESTful API's to manage tenants, add/renew licenses, create customers, upload certificates, whitelist IP's
• Updating and writing documentation in Confluence regarding processes
• Finding and improving gaps and the existing processes
• Running weekly reports regarding client license expiration and resolving any issues with expiring licenses, missing licenses, temp licenses, duplicate tenants, old environments and more to reduce the down time for.
• Helping to resolve level 1 support tickets, especially administrative changes
• Following up with customers to make sure they are running most up to date version of the software

Karachi, PK

• Acting as a project manager to facilitate transition to a global support model for tickets, ensuring successful collaboration between Finance, IT, HR, Ops and Communications
• Leading phase 2 implementation of Concur travel reimbursement system, translating and aggregating policy requirements from 16 different countries and 3 languages to build custom travel allowances for every country
• Leading the build, implementation and rollout of Jaspersoft reporting to reduce the time it takes to put together end of the month reports from hours to minutes
• Assisting with the transition from Deltek timesheet system to Databasics and ensured the most rapid implementation and the most successful transition as detailed in the case study
• Implemented Java based scripts for Adobe Reader to speed up timesheet retrieval process and document search from days to minutes
• Collaborating with the IT department to strengthen the partnership between Finance, HR and IT teams

Karachi, PK

• Establishing and managing various levels of security access to Pathfinder systems (VPN, Finance, Reports)
• Assisting with the implementation, set up and management of the Concur expense and travel system
• Assisting with the administration of Deltek timesheet system and Serenic system integration
• Helping with the transition of finance to the cloud with Adaptive Insights in order to allow the company to make better and faster decisions at a glance
• Establishing the current issues and processes for seamless integration between Pathfinder systems (ADP, Serenic, Concur, HRIS)
• Assisting with the Finance Audit: providing leave, timesheet and pay data

• Working with the director to help staff with organization, archiving and digitizing of paperwork
• Working with elderly participants from the center to assist them in their daily tasks requiring translation from English to Russian and vice versa
• Working with center's social worker to resolve any paperwork, document, or bill issues of the participants
• Providing group and individual lessons to the participants about the use of personal computers and devices and common applications such as email

Brookline, MA, US

Brookline, MA, US

Mentoring incoming freshmen students during an advisory period to help them better navigate different aspects of their new lives at high school and ensuring success in managing their academics, sports, activities and social lives.

Brookline, MA, US

Member of the BHS Amnesty chapter. Taking part in several trips organized by the club from 2015. Responsible for organizing the bi-annual campaigning trip to Washington DC in the Spring of 2017 to speak about Her Act (Global Health Empowerment and Rights Act), Solve Act and Equal Rights and Access for Women of South Sudan, doing research on the bills and.

Brookline, MA, US

Being a member of the concern worldwide organization, attending Global Concerns Classroom Youth Summit at Lesley University in 2015 to work on providing better water access in Haiti and being the member of the winning participant team. Attending the summit in 2017 on complex emergencies and creating a solution for the improvement of the economic situation.

Karachi, PK

• Working with the staff to redesign new Help Desk Ticket system
• Learning new IT procedures and making suggestions about possible corrections to them
• Helping to implement organization-wide Office 365 rollout
• Updating and organizing SharePoint site to make it more user friendly
• Creating easy to read guides and tools for self-help for the members of the organization
• Editing out of date materials, creating and uploading new materials, testing materials on iShare site to make sure they are easy to understand

Boston, MA, US

Selected for a five-week summer program for rising 9th-grade girls in the Boston area who are interested in learning about science and technology. Specifically learning about Scratch, AppInventor, HTML, CSS, and Python and getting an introduction to robotics, cryptography, artificial intelligence, and circuits.

Bachelor'S Degree With High Distinction, Computer Science, Cybersecurity Concentration

High School Diploma