Operations Manager
CurrentDevelop and maintain good working relationship with business partners, agents, government officials, airline personnel, colleagues and customers to build strong loyalty and ensure customer satisfaction. Protect Company´s interests and brand image in a GHA environment, be responsible for preliminary handling of cargo claims.Implement Management Policies for greater penetration of product promotion for introducing new innovative products to meet market demand.Maximize revenue earnings on cargo capacities to meet the set sales targets. Possessing a mission oriented approach with a high degree of flexibility, resourcefulness and commitment to work.Build an enviable Brand Image for the organization as a service provider of choice.Overall compliance with Company, airport and governmental policies and regulations with an emphasis on safety security and cost control.Analyze, coordinate, and/or manage risk, safety, costs, transport, routing, preservation, packing, handling, stowing, securing of business requirements.Ensured optimum cargo space utilization, cargo claims, load planning and supervised ramp handling.Carried out comparative studies of competitors pricing strategies and monitored budgets.Execute and manage various contracts in co-ordination with legal department.Identify and develop commercial opportunities with an emphasis on customer contact and relationship building and giving lead to sales.Streamlining and assigning work schedules, monitoring work progress and evaluating performance.Liaised with Ground Handling Agents and liaising with customs authorities and warehouse custodian to ensure that all safety standards and regulations for cargo operations are met. Planned and executed sales strategies, compiled reports, set targets for staff and ensured implementation.Negotiated rates and finalized special prorate agreements with Interline carriers to earn for the airline.
