• Use Six Sigma methodologies to drive cost reduction and productivity gains in 28 pharmaceutical distribution centers across the United States, with more than 90 projects completed and over $8M in realized annual savings.• Managed the selection and implementation of a new refrigerated gaylord container technology for air shipments, driving an annual carbon monoxide reduction of over 500 tons.• Managed the sourcing, distribution, and implementation of a new refrigerated return kit and standardized related return processes, reducing customer return kits from 35 options to 4 and savings over $800K annually.• Implemented process improvements to address unsolicited customer returns and "received defective" returns on refrigerated product at Pharma DCs, with a combined savings impact of over $3M per year.• Discovered decades-old mistake in Reverse Logistics SOP and implemented process change to standardize practices, speed the credit process, and free up physical space in 27 Distribution Centers across the U.S.• Owner and company subject matter expert on a Robotic Process Automation (RPA) bot, modified to overcome the 2021 Kronos ransomware attack and eliminate 1500 manual labor hours annually. • Partnered with Sacramento DC leadership to eliminate root causes of poor automation performance to move DC from 7th place to consistent 1st and 2nd place monthly rankings.• Led or supported projects in operations, automation, inventory management, transportation, Robotic Process Automation (RPA), staffing, ordering systems, and more.• Lean Six Sigma Black Belt certified - December 2020.

• Lead undergraduate level management students from Cal Poly Pomona and Cal State Fullerton through class projects exploring Six Sigma, operations, and supply chain management.• Mentor for students in the Association for Operations and Supply Chain Management, an on-campus club at the California State University, Fullerton. Conducting bi-weekly one-on-one sessions to discuss job and internship search, resume and application building, interviews, my professional experiences, and more.

Commissioned logo work, murals, web design, and clothing design for businesses and personal use.

• Staffed/managed up to 80 associates and 6 Assistant Managers in 15+ job functions to process an average of 20,000 units/shift.• Acting Operations Manager for multiple weeks as highest point of contact on shift, responsible for all shift planning, execution, and results reporting.• Inbound Department's "Quality SME" with responsibility for reducing defects in all inbound transaction types.• Partnered with peer to pioneer first-in-the-network stow WIP change-over area layout that reduced change-over times from 12 minutes to 2 minutes, adding up to 2 hours of productivity per stower per shift. Change drove sustained 31% improvement to direct stow and transship rates.• On-boarded 30 new hires, doubling cohort and improving productivity and quality performance 300% within 6 weeks.• Partnered with vendor to procure free replacement for 65 failing computer mount arms responsible for associate productivity barriers and associate frustration in both Inbound and Outbound departments.• Investigated root cause and job factors leading to safety incidents to eliminate future injuries and install mechanical fixes to prevent unsafe interactions between pedestrians and PIT (Powered Industrial Trucks).

• Created complex Excel spreadsheets using functions such as 3D referencing, linear programming, What-If Analysis, and pivot tables to budget production, select suppliers and optimal order quantities, determine pricing, and track sales.• Filed taxes, acquired business licenses, seller͛s permits, and Tax ID͛s; reinvested earnings in inventory and marketing collateral.• Recovered initial investment of $1300 within first 3 months.• Built and maintained website, created designs in Adobe Illustrator, print, sew, photograph, market, and ship products; hosted pop-up shops and pursued in-store accounts.

Alternative Retail Inc. specializes in off-price strategy, warehousing, and retail sales of men’s and women’s lifestyle apparel and accessories, including major brands like Billabong, Tom's, Asics, and RVCA.• Sales Associate, Customer Service Associate, and Merchandise Stocker. • Organized and stocked inventory worth over one million dollars in some cases. • Implemented guerilla marketing for brands such as RVCA, Tom’s, and Billabong.

• Practiced implementing Toyota's Lean warehouse operations methods under the guidance of former Toyota Operations & Supply Chain executives and highly qualified operations and supply chain executives from the CSUF OSCM Advisory Board.• Supported production workers in improving quality and on-time delivery.• Improved on-time supply of production components from sister plants in Florida andMexico.• Supported gathering of demand, ordering, production, inventory, capacity and otherinformation to develop supply policy, production policy and stocking policy to maximizecustomer service with reduced inventory.• Learned and applied methods to improve supplier quality and delivery performance;• Analyzed customer demand data and work with Sales and Customer Service to reduce the Bullwhip Effect.

• Worked with the University Learning Center's graduate assistant and managed other interns with no higher supervision in a 300+ man-hour, $5000 project to design, build, and launch a university website that provides students with on-campus and digital resources to guide their learning strategies.• Devised and executed social media campaigns to drive digital traffic to the new website and drive foot traffic to the University's Tutoring Centers in the form of student tutoring appointments and learning workshop sign-ups.

• Tutored as many as eight students per day in general education subjects including biology, critical thinking, art, and health science, with a focus on learning techniques, to increase passing rates across campus.• Executed marketing strategies on campus, resulting in an increase of over 30 appointments during the first week.• Visited classrooms to speak about the University Learning Center's services and present workshops on learning habits.

• Conducted competitive analyses and crafted document templates, web pages, email blasts, and other marketing collateral to create a succinct image and client experience across the network.• Allocated a $125,000 grant to plan and launch a Network-wide cybersecurity program to help protect small businesses in partnership with Microsoft.• Created a digital asset checklist to use in auditing six network locations and various host institution web pages.• Overhauled Network-wide social media accounts and planned a 3-month comprehensive campaign.• Built an event website for the U.S. Small Business Administration on Wordpress.• Planned and carried out a digital assets audit across six network locations, host institutions, and various sponsors.

• Set up framework and coded an intranet site for employees using Sublime Text 2; worked with php databases to transfer and modify website for a sister company.• Updated content on public and intranet sites; created step-by-step documentation for all work done.