Mason S. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

California, United States

• Managed global social media operations for Spotify, ensuring content was timely, relevant, and aligned with the brand’s voice.• Identified key opportunities for community engagement, driving interaction and increasing user satisfaction.• Developed reactive content strategies to respond swiftly to real-time events, fostering dynamic brand engagement.• Monitored emerging trends to keep Spotify at the forefront of industry conversations and cultural moments.

Melbourne, Victoria, Australia

• Spearheaded community engagement initiatives, including events, live streams, giveaways, and game nights, driving a 15% membership increase from 65,000 to 75,000.• Led a 12-member moderator team, ensuring a safe, inclusive environment that promoted active participation.• Developed and enforced a comprehensive content moderation policy, maintaining high engagement and user satisfaction.• Wrote compelling social media copy that aligned with FC Barcelona’s brand voice, ensuring consistency across platforms.• Monitored key performance indicators (KPIs) to sustain high community standards and optimize engagement strategies.

New York, New York, United States

• Developed and implemented Web3 security protocols, conducting regular audits to enhance server security and user safety.• Designed community engagement strategies to increase user retention, satisfaction, and overall activity.• Collaborated with the team to proactively identify and mitigate security risks, ensuring a safe online environment for all members.• Fostered a positive and engaging community, balancing security measures with user-friendly experiences.• Contributed to strategic planning efforts aimed at improving user retention and aligning technical solutions with engagement goals.

Los Angeles, California, United States

• Developed a user-centric migration strategy with gamification elements, boosting platform transitions and community engagement.• Collaborated with security leadership to quickly address and mitigate a security breach involving an employee account.• Managed crisis communications effectively, ensuring transparency and building trust with community members during critical moments.• Aligned messaging across Instagram, Facebook, X, Discord, and email to maintain brand coherence and audience consistency.• Increased social media presence by 50% and boosted newsletter engagement by 30% through strategic campaigns and targeted content.

Las Vegas, Nevada, United States

• Built the Chibi Dinos Discord community from the ground up, growing it to over 45,000 members while expanding the brand’s presence across Instagram, Telegram, Discord, and TikTok.• Led the deployment of advanced security measures and educational initiatives, reducing scam incidents by over 95%.• Collaborated with a 15-member cross-functional team spanning legal, marketing, and product departments to ensure a secure and engaging community environment.• Played a key role in driving community interaction, contributing to a successful $4.5 million fundraising campaign.

New York, New York, United States

• Built and managed the official Discord server for NYX Professional Makeup, cultivating a vibrant community of over 20,000 members.• Optimized server structure and permissions to streamline user experience and foster meaningful engagement.• Led Web3 security workshops to empower community members with knowledge, promoting a safer online environment.• Introduced advanced security protocols that reduced staff account vulnerabilities and enhanced operational continuity.• Collaborated with cross-functional teams to align community management strategies with broader brand initiatives.• Applied technical solutions to improve server performance, ensuring smooth day-to-day operations and a positive user experience.

New York, New York, United States

- Spearheaded initiatives to cultivate a sense of belonging and camaraderie among community members.- Actively monitored user interactions to identify and mitigate potential conflicts or issues, ensuring a positive server culture.- Regularly updated server rules and guidelines to reflect community growth and changes, keeping them relevant and effective.- Coordinated with other team members to manage large-scale events, enhancing the user experience and fostering active participation.- Incorporated user feedback into server management strategies, ensuring the community's needs and interests were consistently met. - Conducted regular security audits to identify potential risks and vulnerabilities, taking proactive measures to address them.

New York, New York, United States

• Utilized community management skills to structure and enhance the official Discord server for Sylvester Stallone, serving an audience of over 45,000 members.• Collaborated with cross-functional teams, including legal, marketing, and product, to ensure seamless server operations and foster a professional working environment.• Provided strategic guidance on industry best practices to optimize community engagement and enhance server functionality.• Developed training materials and protocols for new staff, ensuring consistent, effective community management.• Partnered closely with Stallone’s team and PR representatives to maintain brand integrity and align community interactions with public-facing initiatives.• Strengthened server and member safety through the implementation of robust security measures.• Fostered meaningful community engagement and preserved PlanetSLY’s reputation by serving as a key liaison for customer feedback and concerns.

California, United States

- Led a large team of over 30 server staff, enhancing team coordination and strengthening leadership across a bustling GTA5 Roleplay community. - Administered a massive online community of over 200,000 members, focusing on strategic engagement and retention to foster a vibrant, interactive environment. - Designed and executed comprehensive training programs for onboarding new staff, significantly boosting operational efficiency and maintaining high service standards. - Managed a dynamic player marketplace with over 1,000 active transactions, optimizing the in-game economy and enhancing player satisfaction and engagement. - Developed and maintained essential training materials and operational guidelines, ensuring consistency and quality across community interactions and administrative responses. - Acted as a primary point of contact for member inquiries, resolving issues with speed and effectiveness, which led to a 60% decrease in member complaints.

Bachelor Of Business Administration - Bba

Education record