Mason Thibodeaux Email & Phone Number

-Cybersecurity Policy Development: Formulate and enforce security policies across AV software, Office 365, Mimecast, and mail servers. Specialize in phishing detection and email security enhancement.-Incident Detection and Response: Swiftly identify and mitigate incidents to prevent system damage and recurrence with proactive strategies.-Cybersecurity Standards Compliance: Ensure alignment with ISO 27001 standards across all system administration and security measures.

New Orleans, Louisiana, United States

-Cybersecurity Policy Development: Formulate and enforce security policies across AV software, Office 365, Mimecast, and mail servers. Specialize in phishing detection and email security enhancement.-Incident Detection and Response: Swiftly identify and mitigate incidents to prevent system damage and recurrence with proactive strategies.-Cybersecurity Standards Compliance: Ensure alignment with ISO 27001, NIST cybersecurity framework, and CIS Top 20 controls across all system administration and security measures.-Single Sign-On Implementation: Manage security features by implementing Single Sign-On (SSO) solutions using SAML for streamlined access across platforms.-Cloud Administration Expertise: Oversee cloud infrastructure, ensuring robust access control and deploying security measures to safeguard data and system integrity.-Azure Infrastructure Management: Craft and administer Azure-based virtual machines and servers, proficient with Azure AD synchronization, and manage cloud backups, including policy creation and data recovery.-Automation and Scripting: Design Group Policy Objects (GPOs) and author PowerShell Scripts to automate system operations, enhancing system health and security.-Virtualization Technologies: Implement and manage virtualization solutions, including VMware, Hyper-V, Azure, and Azure Virtual Desktops, to improve server resource efficiency and scalability.-System Optimization: Conduct system audits, performance tuning, and capacity planning to maximize performance and minimize downtime.-Documentation and Compliance: Develop and maintain comprehensive system documentation, including SOPs and disaster recovery plans, ensuring compliance and readiness.-Systems and Network Management: Oversee Microsoft 365, Microsoft Exchange Server, Active Directory, VMware, Group Policy, DHCP, and DNS, ensuring optimal system operations.

-Server Management: Installed, managed, and supported Windows servers across versions 2008, 2012, and 2016, ensuring robust security patch management and optimal system performance.-Data Security: Implemented stringent security measures to protect data and systems, upholding the highest standards of confidentiality, integrity, and availability.-Technical Proficiency: Demonstrated proficiency in managing Windows Server environments, database servers, network switches, and UPS configurations.-Virtualization Mastery: Managed virtualization technologies, including VMware and Hyper-V, performing resource adjustments to enhance system scalability and efficiency.-Active Directory Administration: Skilled in administering Active Directory, managing user accounts, and assigning security groups to ensure organized access control.-Backup and Recovery: Oversaw data backup processes and off-site tape storage, ensuring business continuity and swift asset replacement.-End-User Support: Provided dedicated technical support and guidance to end-users, resolving complex hardware and software issues while maintaining high customer satisfaction levels.-Network Upgrades: Executed critical network upgrades, minimizing business disruption and enhancing network capabilities.-Documentation and Standardization: Meticulously documented procedures, configurations, and processes for knowledge transfer and operational standardization.-Network Monitoring: Actively monitored network inventories, including switch closets and server statuses, to maintain a seamless IT infrastructure.

-Efficient Deployment: Spearhead the management of new computer imaging and configuration, guaranteeing efficient setup and rapid deployment, leading to heightened client satisfaction.-Best Practices Development: Establish and refine best procedures and practices, ensuring consistent, high-quality equipment setup and deployment.-Client Collaboration: Work closely with clients to comprehend their IT needs, ensuring precise and tailored equipment setup.-Process Optimization: Actively contribute to the development and refinement of deployment processes, streamlining engineering tasks for increased efficiency.-Performance Monitoring: Assist in the vigilant monitoring of system performance and capacity, pinpointing areas for enhancement and advocating proactive measures for sustained optimal performance.-System Migrations: Engage in the meticulous planning and execution of system migrations, encompassing data transfers, application installations, and user account configurations.-Troubleshooting Expertise: Conduct thorough system testing and troubleshooting, adeptly identifying and resolving complex hardware, software, and network issues to ensure system performance and reliability.

Harahan, La

-Frontline Support: Delivered frontline technical support to end-users, adeptly addressing and resolving a wide array of hardware, software, and network issues through phone, email, and in-person interactions.-Problem-Solving: Demonstrated exceptional problem-solving skills, diagnosing and troubleshooting complex technical problems, ensuring minimal downtime and disruptions for users.-Knowledge Management: Documented and maintained a comprehensive knowledge base and support documentation, ensuring accurate and up-to-date information for efficient self-service and team reference.-User Training: Conducted user training sessions and created detailed user guides to facilitate the smooth adoption of new technologies and maximize user productivity.-Technical Communication: Excelled in communicating complex technical information to non-technical users, enhancing understanding and fostering a tech-savvy organizational culture.-Incident Management: Played a key role in incident management, logging issues, and tracking them to resolution, contributing to the improvement of support processes.-Collaboration: Collaborated with IT teams to identify recurring user challenges and contributed to developing long-term solutions to enhance user experience.-Innovation: Participated in IT projects that introduced innovative solutions, providing valuable feedback from a support perspective to guide development.

Bachelor Of Science - Bs, Computer Science

Education record