Mason Cook Email & Phone Number

Milwaukee, Wi, Us

- Worked on Agile driven team to execute major enhancements, including a student behavior data dashboards, administrative tooling to give admins more clarity into what work is being complete, and workflow simplifications- Communicated the user experience through wireframes, user personas, storyboards, pixel-perfect mockups, and high-fidelity prototypes- Redesigned user outreach protocol and tactics to focus on engaged and churned users more than quadrupling formal customer engagement compared to previous quarters

- Managed accounts to 100% customer retention- Resolved support requests by investigating customer data via SQL queries leading to an average user satisfaction of 4.95 out of 5 stars- Implemented ongoing customer request prioritization meeting which resulted in over 60% of identified features entering the production codebase- Oversaw documentation creation producing a 240% increase in customer-facing knowledge base pages

United States

- Coached team members, site managers, and external partners resulting in successful implementation of on average 81% successful teacher and school leadership action steps to support mission-critical work.- Planned and executed organization-wide training across a variety of outcomes, such as giving/receiving professional feedback and active listening techniques with 92% of participants responding with agree or strongly agree with the statement “The skills or techniques I learned in this session will increase my impact as a professional.”- Organized curation of “implementation playbook,” consolidating network guidance to respond to the varied needs of our partners and enshrine support. In year two, lead revision process resulting in a 68% increase in resources.- Lead creation of performance rubric that standardized priorities across partner sites to measure manager and partner success.

Greater Milwaukee Area

- Managed implementation of educational technology program leading to an average 10% increase in student goal attainment through direct training as well as influencing school leaders to adopt instructional best practices- Designed and executed professional development based on analysis of key metrics correlated with evidence of staff execution to increase school site capacity of organization performance indicators

Greater Milwaukee Area

- Oversaw the development of 12 staff members leading the middle school to achieve 111% and 93% of projected student growth in reading and math- Designed and implemented school-wide teacher level student data analysis protocol to support staff skill development to enhance performance within the network’s instructional model

Greater Detroit Area

Managed 28 first and second-year teachers resulting in 71% of cohort members answering “agree” or “strongly agree” with the statement “My Manager of Teacher Leadership Development is critical to my ability to become a successful teacher” by developing their ability to analyze data and adjust instruction.

Greater Milwaukee Area

Achieved on average more than one year’s student growth in math and 75% student mastery across science standards by analyzing student outcomes and adjusting instruction.

Bachelor'S Degree, Political Science And Government

Education record