Ensure unified focus on producing the results that our customers expect; coordinate efforts across functional, technical, and data teams.Interface with team and customers to refine requirements, user stories, and to better define and describe product features. Facilitate communication with the team and work directly with the customer to ensure requirements translate to technical directions.Attend requirements and design meetings, attend/host product demonstrations, respond to ad hoc… Show more Ensure unified focus on producing the results that our customers expect; coordinate efforts across functional, technical, and data teams.Interface with team and customers to refine requirements, user stories, and to better define and describe product features. Facilitate communication with the team and work directly with the customer to ensure requirements translate to technical directions.Attend requirements and design meetings, attend/host product demonstrations, respond to ad hoc requests.Coordinate schedules and deadlines on deliverables and monitor project, product, and team progress.Participate in preparation of progress and planning documentation to include reporting on all aspects of program performance (i.e., technical, contractual, and administrative).Respond to client inquiries, providing the proposed course of action and estimated time to delivery.Hold and document reviews with contract leadership, team members, clients and other stakeholders.Monitor customer help tickets, address customer inquiries and resolve issues.Meet work standards by following production, productivity, quality, and customer-service standards; identify work process improvements.Interface with corporate resources to ensure timeliness and quality of all services, products, and deliverables.Monitor and report progress on change management and software maintenance activities. Show less

Leading two agile software implementation teams by obtaining, translating, and addressing client requirements.Create and manage SQL Server application data models using SQL Server Management Studio.Create and manage application metadata using internal admin tools and SQL Server Management Studio.Configure workflows, user interfaces, reports and dashboards, and maintain metadata.Design and develop analytic products and system content.Develop and document functional… Show more Leading two agile software implementation teams by obtaining, translating, and addressing client requirements.Create and manage SQL Server application data models using SQL Server Management Studio.Create and manage application metadata using internal admin tools and SQL Server Management Studio.Configure workflows, user interfaces, reports and dashboards, and maintain metadata.Design and develop analytic products and system content.Develop and document functional requirements, working with customer, project, and technical team.Generate task descriptions and track derived requirements in support of project management.Adhere to release management procedures.Triage tickets, address customer inquiries, and resolve issues.Collaborate with product team and customers.Participate in process management, engineering, and improvement.Provide functional assessments for change requests. Show less

• Supervise all Facility Assistants, Information Center Assistants, and Technical Services Assistants who work during your shift(s). • Responsible for on-going training, work performance, performance feedback, and semester-end evaluation of Facility Assistants.• Meet and greet clients upon their arrival. Project friendly, positive demeanor during interactions with clients.• Rotate presence through all events in progress to evaluate event success and to identify potential problems… Show more • Supervise all Facility Assistants, Information Center Assistants, and Technical Services Assistants who work during your shift(s). • Responsible for on-going training, work performance, performance feedback, and semester-end evaluation of Facility Assistants.• Meet and greet clients upon their arrival. Project friendly, positive demeanor during interactions with clients.• Rotate presence through all events in progress to evaluate event success and to identify potential problems. • Assist the Operations Manager with supervision of the University Student Commons during the day on weekdays. Manage the facility on evenings and weekends.• Ensure that all services provided by the facility are done effectively and ensure all facilities meet the cleanliness standards for customer service for Commons & Activities. Show less