Key Projects and Achievements:-Complete ownership of enterprise level projects, from discovery to delivery in the 100k-1mil + range, on time and under budget,-Communicated directly with C-level Stakeholders from driving discovery phases to scope & schedule management.-Risk Management: Responsible for identifying risks and developing mitigation plans.-Heavily involved in the full project cycle, from Sales SOW creation through project delivery and close, leading bi-weekly at minimum status update calls.-Management of multiple global resource teams to coordinate and execute on deliverables.-Strategic Development: Leading ongoing CRO and E-commerce expansion

Digital Marketing and Technology Solution Provider for the Jewelry Industry since 1999Key Projects and Achievements:-Digital Marketing Department Lead.-Project Management: Responsible for delivering projects within agreed scope, schedule and client expectations within budget. -Monitoring project scope to minimize risk and identify potential problems before they arise to avoid delays.-Management of cross functional teams to coordinate internal resources, producing strategic digital marketing results and completed projects. -Account Management: Managing all digital marketing clients for GemFind, responsible for setting client expectations.-Oversight of PM process improvements, eliminating bottlenecks as well as finding ways to streamline the process to increase efficiency.

Mopro is the all-in-one solution for local business owners – equipping them with an HTML5, mobile-responsive website and an ever-expanding product suite that gives them the power to tell their story and reinvent their digital presence. Key Projects and Achievements: -Team Lead: Managing a team of launch specialists while simultaneously carrying a client load, involving training, monitoring, and tracking to meet team and individual goals.-Account Management: Responsible for driving clients through the implementation process of developing and launching their websites utilizing kick-off meetings and schedule coordination. -Project Management: Design, create, and manage websites for clients utilizing best marketing practices to be successful online through website building, content creation (copy writing & media), and content management. -Perform on-page and off-page organic SEO tactics to increase client visibility. -Actively utilize Zendesk, Salesforce, JIRA, and Google Docs to update client information, track statistics, and communicate effectively with an average of 60-80 clients at a time .-Resolve client escalations by taking over projects to ensure customer satisfaction and retention.

8x8 is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 small, midsize and distributed enterprise organizations operating in over 40 countries across 6 continents.Key Projects and Achievements:-Project Management: responsible for both driving SMB & Mid-Market clients through the on-boarding process from both admin & end user training to system implementation.-Coordinated with channel partners to on-board clients.-Meet or exceed productivity metrics while enhancing the customer experience.-Provide support for Deployment Engineers for enterprise level clients.-Executing virtual meetings to conduct end-user webinars for enterprise clients.-Resolve immediate escalations to ensure customer satisfaction.

Player/Coach Professional hockey program located in Europe.Key Projects and Achievements:-Played defense on team; revamped and organized new coaching programs by implementing level drills to enhance stage-to-stage development.-Team achieved highest ranking in history of Cittadella hockey program.-Oversaw the youth hockey program development for both 14 and 16 years and under age divisions.-Provided English tutoring education for youth program participants.

One of the world's leading media, entertainment and communications companies with annual sales exceeding $55B; principally involved in the operation of cable systems and the development, production and distribution of entertainment, news, sports and other content for global audiences through NBC Universal.Key Projects and Achievements:-Hands-on experience dealing with end-user customer service problem solving issues in 4 product lines.-Extensive work with customer retention and up-sales by consistently averaging over 150% of target quota.-Spearheaded customer service support by identifying problematic areas through end-user interaction, and scheduled proper technical support to visit consumer residence to evaluate and resolve issue.-Performed in-depth data analysis to enhance sales benchmarks to consistently finish first in California region.

-Performed database research to help new companies plan initial food drives-Coordinated holiday programs via online, email and phone contact-Assisted with database entry as well as running various reports and mail merges-Worked on project team to organize and market events to build awareness and raise funds

Specialized in customer service, event marketing and interaction with community members.Interacted with a diverse set of community members.Maintained cash registers for the bars; responsible for closing out and balancing of registers.Maintained a flexible/versatile work schedule in staffing two additional locations.