Mason Peterson Email & Phone Number

Minneapolis, Minnesota, United States

•Managed and updated a catalog of 200+ core enterprise programs on 500+ endpoints using Microsoft Endpoint Configuration Manager (MECM).•Led end-to-end oversight of the application packaging and deployment process, including collection management, software customization, testing/building, scheduling, and utilizing reporting metrics within MECM.•Directed the application change management process, transitioning legacy and modern EXE files into MSI files using AdminStudio Repackager. Subsequently, employed a transformation file (MST file) to fine-tune installations, facilitating streamlined deployments and improved application compatibility.•Experienced in tailoring MSI file installation procedures using Flexera AdminStudio 2021, including configuring installation features/components, modifying registry entries, adjusting installation paths, configuring ActiveSetup, managing desktop shortcuts/start menu items, manipulating installation parameters, adding application upgrade capabilities and implementing custom installation actions.•Innovated packaging methods for Microsoft Store applications (leveraging a unique approach to acquire source MSIX files) and Adobe Plug-ins (via PowerShell), deployed organization-wide.•Proficient in navigating the complexities of EXE file installations, employing reverse engineering techniques and installation parameter adjustments for customization.•Managed maintenance of multiple Operating System Deployment (OSD) Task Sequences, including device drivers and tailored application suites for each Organizational Unit (OU)•Aided in virtual machine management (VMware vSphere and VMware Horizon Client) by maintaining a monthly-patched golden image on a parent VM, followed by regular recomposition of child VMs to incorporate updates.•Developed and maintained comprehensive documentation in shared repositories detailing customization processes for core applications, ensuring consistency in application revisions and deployments.

•Assisting Telecom Engineers w/ administering networking devices via Cisco Unified Communications Manager, Cisco Unity Connection and Active Directory.•Provide support for all hardware and software related errors and issues with end user devices. •Establish working relationships with employees in all areas of the company by providing the best possible level of technical support.•Use Microsoft Active Directory to manage company user accounts and devices.•Assist with Administration of BES mobile application system•Software deployment and troubleshooting build images via SCCM•Research current industry trends related to hardware devices, software, vendors, Operating Systems, security, management tools, and best practices.•Troubleshooting Andorid and iOS mobile platforms to meet end user needs•Working with Blackberry Applications including BES, UEM, Access, Tasks and various others.

•Perform software installations on desktop clients.•Repair, upgrade, add hardware components on user desktops, laptops, and tablets.•Perform detailed analysis of current hardware and software.•Perform and manage user account migrations with SCCM and Software Center•Provide diagnostics and support for hardware/software related errors and issues with user devices. •Provide remote assistance for employees on job-sites and in the field.•Coordination of employee moves, including tearing down, moving, and configuring IT equipment.•Establish working relationships with employees in all areas of the company to provide the best possible technical support.•Utilize Footprints support ticket application.•Ensure predefined company policies and procedures are followed while providing technical support •Research current industry trends related to hardware devices, software, vendors, Operating Systems, security, management tools, and best practices.•Provide standard level end user support with Microsoft Office applications, including Office, Word, Excel, PowerPoint, Project, OneNote and Lync.

• Communicate short-term and long-term goals with selling associates• Coach associates on how to clientele and develop a lasting relationship with customers• Meet with management team to discuss daily focuses and company initiatives• Gather associates and communicate company and daily store initiatives• Coach selling associates in my area and observe the way they interact with customers• Identifying opportunities for recognition or redirection of selling associates• Exploration of Vice President-Store Manager, Assistant Store Manager, and Sales Manager roles• Worked with District Merchandisers, District Visual Managers• Discussed and implemented key strategies in order to attain daily sales goals

B.A. Economics, Economics

Activities and Societies: Economic Student Organization

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities

Graduated with Honors