Mason Peterson Email & Phone Number

Minneapolis, Minnesota, United States

• Managed and updated a catalog of 200+ core enterprise programs on 500+ endpoints using Microsoft Endpoint Configuration Manager (MECM).
• Led end-to-end oversight of the application packaging and deployment process, including collection management, software customization, testing/building, scheduling, and utilizing reporting metrics within MECM.
• Directed the application change management process, transitioning legacy and modern EXE files into MSI files using AdminStudio Repackager. Subsequently, employed a transformation file (MST file) to fine-tune.
• Experienced in tailoring MSI file installation procedures using Flexera AdminStudio 2021, including configuring installation features/components, modifying registry entries, adjusting installation paths, configuring.
• Innovated packaging methods for Microsoft Store applications (leveraging a unique approach to acquire source MSIX files) and Adobe Plug-ins (via PowerShell), deployed organization-wide.
• Proficient in navigating the complexities of EXE file installations, employing reverse engineering techniques and installation parameter adjustments for customization.

• Assisting Telecom Engineers w/ administering networking devices via Cisco Unified Communications Manager, Cisco Unity Connection and Active Directory.
• Provide support for all hardware and software related errors and issues with end user devices.
• Establish working relationships with employees in all areas of the company by providing the best possible level of technical support.
• Use Microsoft Active Directory to manage company user accounts and devices.
• Assist with Administration of BES mobile application system
• Software deployment and troubleshooting build images via SCCM

• Perform software installations on desktop clients.
• Repair, upgrade, add hardware components on user desktops, laptops, and tablets.
• Perform detailed analysis of current hardware and software.
• Perform and manage user account migrations with SCCM and Software Center
• Provide diagnostics and support for hardware/software related errors and issues with user devices.
• Provide remote assistance for employees on job-sites and in the field.

• Communicate short-term and long-term goals with selling associates
• Coach associates on how to clientele and develop a lasting relationship with customers
• Meet with management team to discuss daily focuses and company initiatives
• Gather associates and communicate company and daily store initiatives
• Coach selling associates in my area and observe the way they interact with customers
• Identifying opportunities for recognition or redirection of selling associates

B.A. Economics, Economics

Activities and Societies: Economic Student Organization

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities

Graduated with Honors