Subject matter expert for projects related to Apple Maps curation. Job responsibilities include: * Creating and updating supplemental policy documentation * Working closely with a team to meet quality and productivity goals* 1:1 coaching and leading group meetings * Analyzing and reporting quality data to Apple leadership * Training and supporting both tenured and new editors to a variety of projects

Quality Control Analyst on Apple Maps based curation projects. Responsibilities included: * Meeting daily and weekly QC productivity goals * Interpreting and applying policy on map curation work done by others * Editor support and coaching * Balancing and interpreting key policy differences between multiple projects

Editor on Apple Map POIs. Job responsibilities include: * Curating and updating POI information based on online research* Meeting daily and weekly productivity and quality goals * Researching information in foreign languages using proxies and translators

Worked as part of a team to guarantee customer success. Assisted customers by phone and over e-mail, while maintaining order accuracy and customer satisfaction.

Greeting and directing visitors, screening phone calls, upkeep of meeting room facilities, and providing general administrative support to coworkers.

Processing day-to-day financial transactions, while coordinating with team members to promote financial products to customers.

One-on-one client interaction to produce print materials, prepped larger orders for the regional print facility, and retail responsibilities such as cash register and product restocking.