Massamba Fall Email & Phone Number

United States

PCLD / ITSC / VC Support: • Installing and configuring OS on client systems• Migrating client data to new systems• Picking up surplus equipment from users• Preparing old equipment for re-dispositioning and e-waste handling• Processing and testing failed systems returned from clients• Ensuring all client inventory assets are stored and distributed in a clean and professional manner• May be required to perform client or interdepartmental deliveries• Daily and quarterly preventative maintenance checks in the conference room environment• Daily updates in the database of record, both online and offline• Monitoring of online queues to assist customers with break / fix and meeting support requests• Assisting with large deployment or renovation projects SDI Support: • Server landing / decommission• Landing preparation• Rail / hardware installation• Cabling• Remote management setup• Prep for shipping if needed• Designate parts identified for waterfall usage• Proper hard drive handling and disposal• Unboxing / boxing of servers, ISM paperwork for shipments• Provide escort service for vendors / techs• Maintain ISMP ticketing system• RFID application / scanning, inventory labeling LC Support: • Help transport hardware from lab to lab• Help deploy new tool PC's• Help disposition old hardware• Help audit machine hostnames, serial numbers, network to drop information• Help update asset records, fix, and maintain inventory• Help clean up old lab and storage spaces• Help sort re-use parts for stock• Help monitor the queue for the "Acronis backup failure tickets” and re-run the manual backups and apply standard fix if they continue to fail NBS Support: • Putting OS on non-IT supported systems• Break / fix support of software / hardware issues•​Managing and updating ISMP

United States

•​Receive and put away inventory•​Get customer orders ready and pack them up•​Load boxes into trucks for shipment•​Use scanners to read bar codes on products•​View prompts on screens and follow the direction for some tasks•​Troubleshoot problems•​Ensure product meets quality requirements•​Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet. Equipment training and certification are provided free of cost.•​Lift up to 49 pounds•​Push utility carts up to 60 pounds•​Stand, walk, push, pull, squat, bend, and reach during shifts•​Use carts, dollies, hand trucks, and other gear to move items around•​Go up and down stairs (where applicable)•​Work at a height of up to 40 feet on a mezzanine (where applicable)•​Adhere to strict safety, quality, and fulfillment production standards

United States

•​Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems, and procedures•​Telephone, interpersonal and verbal communication skills•​Problem-solving and negotiation skills as well as the ability to handle difficult customer calls.•​Ability to identify and resolve/escalate complex problems with minimal guidance.•​Proficient keyboard and computer skills, especially Microsoft Office applications•​Proven commitment to high quality customer service•​Time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

United States

•​Manage customer cases, projects, daily task list, management reports, action plans, data analysis, staff skills assessments, performance analysis, policies and procedures, problem resolution, and customer service. •​Develop, coach, train, and supervise a team in providing high-quality, to ensure excellent customer service and satisfaction. Collaborate effectively with the Operations Leadership Team to exceed company and client goals, objectives, and performance requirements. •​Conduct skills assessments, performance analysis, and technical proficiency gap analysis to identify potential problems and develop employees to achieve top performance levels. •​Built and maintained scalable and secure web applications.•​Designed and implemented custom CMS solutions to meet clients' unique requirements, resulting in increased efficiency and user engagement.Education