Massimo Brolli Email & Phone Number

Rome Area, Italy

• Design and cost the operational support solution for customized, non-standard, complex and outsource projects in the area of Customer Service and Operations - Europe.• Represent SITA Global Services actively in the bid process assisting with Customer-facing communications when required.• Provide appropriate variations to the standard texts in customer facing proposals and contractual documents for the services defined and agreed in the operational solution. This include service options, service levels and any variations in services required to meet the needs of this customer and/or specific to any country or location.• Identify, define and agree with the Regional and Global Services representatives the operational services and the corresponding transition project activities that will be proposed in response to customers' requirements.• Define and develop operations model for each opportunity, ensuring that the cost model is in line with the proposed operations solution and that the operational risks and assumptions have been defined, updated and mitigated accordingly.• Work with Products, Solutions, Regional Operations, Service Contract Managers, and Purchasing to develop and issue RFPs to service partners (following the appropriate engagement processes) and to select and negotiate appropriate contracts and service levels with these Service Partners.•Interface with Global Operations to ensure that the "Operations Model" and its component parts have been reflected in the operations solution (cost, resources, process & tools requirements).•Study and qualify customer and occasionally product management requests for operational services.• Define the optimal cost and integrated operations solutions meeting customer and product requirements.

Rome Area, Italy

•Direct bids management in the Telecommunications Sector (HW/SW product and related services) with reference to Italy, Greece, Cyprus, France, MEA, PSEE, Turkey and Pakistan (Enterprise and Carrier Customers).•Specific analysis of the project typology with definition and management of the bid team required for the bid response development.•Bid response quality control in relation to the technical and commercial award criteria fixed by the Customer.•Direct responsibility for the bid requirements presentation at Corporate EMEA Executives with ownership to conduct Corporate approval for the Bid response (commercial/technical) before Customer submission.•Direct and operative responsibility for the offer preparation according to the bid requirements and to the approved Corporate guidelines.•Direct management of the deliverables and prices of any partner or third party Companies involved with bid answer.•Bid administrative and legal part preparation with specific know how over the directives linked to the national and international bids environment.•Operative on site experience in Nortel EMEA offices, according to complex bid submission and local team management.•Post Bid activities management: commercial and contractual final negotiation with the Customer.

Rome Area, Italy

•Technical and Commercial prime for national bids related to the industrial sanification sector.•Cost analysis management for living projects aimed to monitor and optimize rational between cost/revenue.•Account prime for large Customers to provide high level services and build up new business initiatives.•Development of Security plan for the Company activities with leadership on some training sessions with employees.

Rome Area, Italy

•Account Manager for product and systems (industrial depuration).•Marketing Consultant for environmental engineering.

Italian Navy Academy (Livorno - Italy)

•Employed at Purchase Department•Embarking Experience at “Amerigo Vespucci” and “Scirocco” ships with live and operative experience during military exercises with NATO Force.•People Management and assignment for special military events at Military Base “La Maddalena” (Sardinia Region).

December 1997 - Environmental Engineering, University Of Rome “La Sapienza”.

Thesis title “Mercury control systems in the waste incinerators fumes”

Education record