Massimo De Luca Email & Phone Number

Oakville, On, Ca

Kitchener, Ontario, Canada

• Lead expert on Vidyard's Chrome Extension, Desktop App, Mobile App, and other recording tools.• Commanded resolution for 30% of the team's technical incidents and actively contributed to resolving an additional 50%.• Spearhead co-op hiring and interviewing processes as the R&D Campus Recruitment Partner and contribute to full-time employee interviews.• Drive collaboration initiatives to foster team growth and efficiency.• Provide mentorship and onboarding support for co-op team members.

• Successfully orchestrated the sale of Modern Hosting, a Game Server Hosting Company.• Currently providing ongoing support for existing customers, ensuring a smooth transition post-acquisition.• Offering strategic guidance for upcoming changes, pricing adjustments, and packaging improvements.• Leveraging extensive experience to maintain a customer-centric approach and ensure the continued success of the business.

• Started Modern Hosting to gain hands-on experience in software development, customer service, and business• Managed & developed a variety of websites and applications written in JavaScript, React and Tailwind• Configure and maintain Linux servers and Docker containers with 99.99% uptime• Managed end-to-end customer service operations, handling client orders, payments, and service delivery

Oakville, Ontario, Canada

Kitchener, Ontario, Canada

• Successfully reduced recording tool CPU usage by 70% while enhancing recording quality, showcasing a commitment to efficiency and quality improvement.