Massimo De Luca Email & Phone Number

Kitchener, Ontario, Canada

• Lead expert on Vidyard's Chrome Extension, Desktop App, Mobile App, and other recording tools.
• Commanded resolution for 30% of the team's technical incidents and actively contributed to resolving an additional 50%.
• Spearhead co-op hiring and interviewing processes as the R&D Campus Recruitment Partner and contribute to full-time employee interviews.
• Drive collaboration initiatives to foster team growth and efficiency.
• Provide mentorship and onboarding support for co-op team members.

• Successfully orchestrated the sale of Modern Hosting, a Game Server Hosting Company.
• Currently providing ongoing support for existing customers, ensuring a smooth transition post-acquisition.
• Offering strategic guidance for upcoming changes, pricing adjustments, and packaging improvements.
• Leveraging extensive experience to maintain a customer-centric approach and ensure the continued success of the business.

• Started Modern Hosting to gain hands-on experience in software development, customer service, and business
• Managed & developed a variety of websites and applications written in JavaScript, React and Tailwind
• Configure and maintain Linux servers and Docker containers with 99.99% uptime
• Managed end-to-end customer service operations, handling client orders, payments, and service delivery

Oakville, Ontario, Canada

Kitchener, Ontario, Canada

• Successfully reduced recording tool CPU usage by 70% while enhancing recording quality, showcasing a commitment to efficiency and quality improvement.