Matthew Stein Email & Phone Number

Richmond, Va, Us

Austin, Texas Area

•"The Legends Walk" Book Series Trailer for the author Jim Stein•3D renders for the conceptual product design of AI/Machine Learning based tools (Independent Employer)•Graphic design for social media at '5 Star Nutrition'•Product photography for '5 Star Nutrition'•Graphic design for print at '5 Star Nutrition' (Pamphlets, order forms, fliers, business cards)•Digital 3D adaptation of physical art pieces for use in AR games for a Penn State Doctoral Candidate's thesis work

Austin, Texas, United States

Austin, Texas

•Facilitate training of new employees to ensure that all on-boarded members are up to date with current processes and tools usage.•Maintain an open flow of information from supervisors and management to the team in a timely manner.•Utilize a solid understanding of the client's intentions and company's image to make judgement calls when exceptions to the process are required.•Contribute to in-house events planning to maintain morale of the floor.•Stand in as an acting supervisor when others are not available. This includes contacting the Studio directly to ensure more delicate issues are handled correctly, making judgement calls on behalf of the studio during high stress or time sensitive situations, and managing employees' schedules, agent coverage, and personal issues anyone on the floor may be experiencing.•Provide in-depth technical and account based troubleshooting as a member of the Advanced Support team.

Austin, Tx

•Relay emerging issues in-game to allow for publication of front-facing support articles with distinction between issues on the studio's end, certain ISPs' ends, and the players' ends.•Provide advanced technical steps with in-depth instruction to ensure more delicate computer maintenance can be performed by the user without risk.•Handle account and billing information with discretion to ensure digital purchases are fulfilled correctly and punctually.•Evaluate the end user's technical issues to determine the most probable cause and provide relevant steps to resolve the issue.•Discern between client-side issues and server-side complications to ensure prompt support with the least wasted effort on the user's end.•Evaluate and understand technical diagnostics covering a machine's current hardware, software, and network setups.

Austin, Tx

•Evaluate the end user's technical issues to determine the most probable cause and provide easy-to-follow, relevant steps to resolve the issue.•Discern between client-side issues and server-side complications to ensure prompt support with the least wasted effort on the user's end.•Evaluate and understand technical diagnostics covering a machine's current hardware, software, and network setups.

State College, Pennsylvania Area

•Design fliers, order forms, trifold pamphlets. and all other print media.•Create on-brand product advertisements for social media pages.•Develop ad campaigns for specific product packs.•Form new ideas for creative marketing and outreach.