Master Cruz Email & Phone Number

United States

Valencia, California

- Support homeonwer association Board of Directors by fostering positive relationships, preparing board packages, homeonwer association budgets, and processing architectural applications.- Maintain vendor relations and ensured timely completion of work orders. - Serves as the main contact for non-board member residents, resolving homeonwer association-related inquiries.- Assists with community oversight and operations.- Responds promptly to phone calls and emails, documenting and escalating issues as needed.- Managed the issuance of community access items such as keys, FOBs, RFID tags, and parking permits.- Recorded and reported maintenance needs, processed emergency repair requests, and followed up on security reports.- Attended Board and Committee meetings, provided meeting support services.- Documented compliance issues, communicated with homeowners, and prepared compliance letters.

Santa Clarita, California, United States

- Recreation Leader for the City of Santa Clarita.- Serves as a dedicated docent for the Tesoro Adobe Historic Park, providing engaging guided tours and educational experiences to visitors about the site's rich cultural heritage, architecture, and local history.- Managed various administrative tasks, including inventory tracking, event coordination, and supply maintenance.- Contributed to the successful execution of local community events, such as Light Up Main Street, Cowboy Festival, 4th of July Fireworks, monthly Senses block parties, monthly Celebrate cultural series, Concerts in the Park, and more.- Demonstrated expertise in equipment setup, ensuring secure installation of cords, banners, truss, stage, canopies, dance floors, tables, and chairs for event booths and audiences.- Safely operated City vehicles for loading, unloading, and transporting equipment to multiple worksites.- Implemented effective warehouse organization systems, conducting regular inventory checks of event supplies and equipment.- Provided valuable information and assistance to event attendees, while actively working at event booths.- Assisted in supervising, directing, and training fellow Event staff to ensure smooth operations and exceptional service delivery.

Calabasas, California, United States

- Served on the Park Operations Team, Division of Interpretation, Interpretation Operations, park-wide staff community at Santa Monica Mountains NRA and the Diversity, Equity, and Inclusion committee.- Provided on-the-job training, supervision, and mentorship to staff, team members and interns.- Received the National Park Service Performance Award.- Moderated 32 virtual 4th grade educational programs with over 1,769 students in attendance for the Every Kid Outdoors initiative, giving the students free access to any National Park.- Created and presented over 50 cultural awareness interpretive programs including virtual programs, in-person hikes, illustrated talks, and demonstrations. Responded to visitor questions on wildlife and the Park maintenance.- Re-opened and operated the park’s Visitor Center in collaboration with eight volunteers.- Developed and maintained an Opening and Closing Visitor Center Guide with details on Covid-19 guidelines.- Implemented Visitor Center Information Binder as a system to communicate with staff about shift changes.- Assist with Visitor Center’s operations; i.e.: creating welcome packets for Naturalization, record keeping, safety procedure, and handling the daily cash.- Obtained Incident Command Virtual Training Certificate, Operational Leadership Certificate, Leave No Trace Certificate, and completed Eppley/ProValens Courses. - Perform general administrative duties including tracking inventory, event coordination and maintaining supplies.- Operate as the initial contact for accident reporting and emergency assistance. Implement Covid-19 safety protocols, create resources, and ensure security and safety in provision of all services.- Post monthly content about environmental influences on native plant and wildlife on the park’s social media platforms (Facebook, Instagram, & Twitter) to inform and engage a cumulative audience of 135K+.

Los Angeles, California, United States

- Established and operated a professional organizing company, focused on improving productivity by providing innovative organizing solutions for small businesses and individuals.- Developed over 100 in-person organization systems based on each client’s habits, requirements, and vision; assisted with room layout designs, paper & digital management, moving and disposal services.- Projects featured on: iHeartRadio, Container Stories, The Container Store advertisements, Sazan, Fatherly, and Parents Magazine.- Generated 1000 leads for the business through social media marketing. Leveraged platforms on Facebook, Twitter, Instagram, Pinterest, Google+, and LinkedIn to implement marketing strategies.- Sold a comprehensive digital course online for home and office paper organizing to 450 clients.- Helped an audience of over 74,000 YouTube viewers learn organizational skills though the Master Organizing YouTube Channel.-Engaged fully in each project from conceptualization stages and managing contractors through timely completion.- Extended guidance on practical organizing principles to help with maintaining newly organized space.- Conducted workshops and presentations for the community and educated attendees on creating systems conducive to functional daily operation in an organized space.

Los Angeles

- Participated in the first-ever launch of the store’s Contained Home Program in SoCal region.- Consulted The Container Store’s clients individually and created organization plans for all areas of the home and business spaces ranging from offices to warehouses using The Container Store’s products.- Fostered strategic business relations with clients featured in The Container Store’s advertisements.

San Diego, Ca

Ensure financial and medical records are current for unit deployment

San Diego, Ca

- Operated as an Administrative Officer for HQ Company 6252 US Army Hospital. Prepared presentation decks, set up conference rooms, planned events, and maintained financial and medical records for 200+ soldiers in deployment.- Assisted the Battalion Commander with overseeing peacetime, wartime missions, and readiness.- Implemented Risk Management in all activities and advised the Commander on Army Medical Doctrine, unit deployment, capabilities, and readiness.- Developed and delivered training on soldiering skills for new soldiers. Provided classroom instruction on: Preventive Medicine, Understanding the Military, Combative Training, Equal Opportunity, Political, Cultural, Economic and Religious Environment, Consideration of Others Brief/ "I will never leave a fallen comrade", and TOC Operations.- Ensured yearly training schedules were published 90-60-30 days in advance for management review. Incorporated extra classes for officers specializing in coronary care, heart attack, and TB infections.- Served also as Company Commander, Awards Officer In-charge, Company Training Officer, Army Physical Fitness Officer, Platoon Leader, and Safety Officer.