Masuma Rahman Email & Phone Number

Boardwalk Rental Properties is Canada's largest multi-family residential housing service. As customer service representative I am responsible for enforcing the provisions of the Residential Tenancy Act, ensuring responsive service to resident requests and provide a well maintained and secure building.• Keeping the company’s mission to provide exceptional rental experience.• Maintain proper books and accounts including collection and safe deposits of rent and receivables.• Manage paperwork’s and reports to facilitate the credit and reference check, conditional inspection on move in and out.• Supervise the maintenance work, landscaping, cleaning, and contractors.• Provide guidance for rental process and showings.

Edmonton International Airport

Flair Airlines is a privately airline based in Edmonton, Alberta. It operates scheduled passenger services in Canada and seasonally to the USA. As Customer Service Agent I had the opportunity to exercise and develop my skills in customer service and had the following responsibilities with this job role:• Assist passengers through arrival and departure.• Direct passengers through Customs, Immigration, and quarantine as required• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements• Maintain the highest standards of safety and security at all times

Edmonton, Alberta, Canada

iStore is an Apple Premium Reseller which is a dedicated hub for Apple products and accessories. As Sales Associate I was responsible for improvement of customer experience and grow sales.I had the opportunity to exercise and develop my skills as Sales Associate and had the following responsibilities for this role:• Answer any questions customers may have about potential purchases.• Up-selling additional warranty protection and another store offers.• Maintain current knowledge of new technological trends for your work area.• Assisting customers with locating merchandise.• Operating the cash register as needed throughout your shift.

Dhaka, Bangladesh

Shades is a leading Indian clothing online shopping offering traditional & wedding clothes for women. As the Managing Director I got to develop my entrepreneurship and was responsible for:• Manage store’s website, updated the database and customer service.• Returned emails and phone messages for customers within 24 hours or less.• Managed products that need to be restocked or changed in a timely manner.• Updated promotion and marketing of the ecommerce

Edmonton, Alberta, Canada

Academy of Learning Career College specializes in career, administration and business training in a variety of areas, including many technical and medically oriented programs. As the Facilitator I was responsible for:• Carried out administration and course schedules including facilitation lessons to students.• Ensured strict adherence to company governance and control, policies, procedural guidelines and compliance with respect to the maintenance of student CMS records.• Updated progress report to the students and leaders on a weekly basis also administered and facilitate various exams to walk- in clients and proctoring exams.• Assisted students in a self- directed learning environment in a wide variety of courses. Facilitated students in an empowering self- directing learning atmosphere.• Provided orientations, issued ID card and certificates to students, front desk administration as required.

Edmonton, Alberta, Canada

NIRS is an US based International Recruiting Agency, as HR Recruiting Coordinator I worked remotely (from Edmonton) and was responsible for the head hunting. Some of the key objectives on my assignment was the followings:• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.• Screen candidate requirements by studying job description and job qualifications.• Identifying and sourcing candidates for various client’s requirements.• Maintain the NIRS standards and processes to check candidate references and technical assessments.