Jean-Antoine M. Email & Phone Number

Atlanta, Georgia, United States

Receive and respond to asset (Client + Server) deployment requests, providing support throughout the equipment life cycle.Image and deploy Dell and Apple equipment with Linux, Windows, or other required operating systems.Order and upgrade program-specific equipment to meet hardware specifications for research demands.Deploy Dell desktop and rack servers with custom organizational enterprise OS or desired Hypervisor.Test system patches in a virtual setting before organization-wide deployment.

Atlanta Metropolitan Area

Receive and sort lab specimens by category, including chemistry, coagulation, hematology, and urinalysis.Perform lab tests using instruments such as Iris, Alinity, and Inpeco Accelerator 3600.Troubleshoot and repair malfunctioning lab equipment as needed.

Atlanta, Georgia, United States

Provided service quote, managed budget for acquisition/purchase of necessary computer hardware, software and office furniture. Installed network infrastructure necessary for the launch of Offerue (Fwelo Capital) Midtown office and provided a SOP repository of basic troubleshooting of common IT issues and all company credentials to be managed via Admin Console/ Google Workspace.

Atlanta, Georgia, United States

Received and responded to assets deployment requests and processed end of service life cycle equipmentImaged laptops, desktops, and server with custom organization enterprise operation systemDeployed tested system patches to machines and kept daily inventory of systems

Atlanta, Georgia, United States

Provided phone, email, chat, and deskside support to user with company owned equipment as PoEPerformed troubleshooting of hardware, software to resolve connectivity and application issuesDiagnosed system issues and performed hardware repair for equipment within warranty

Cybersecurity Track | Cysa+ Certification

- Network Essentials - Linux Essentials - Virtualization - Cisco CyberSecurity Essentials - CompTIA CySA+ - Splunk Core User

Associate’S Degree, Graphic Design, 3.08