Christopher Kinney Email & Phone Number

Washington, District Of Columbia, United States

Job Duties and Responsibilities:• Responsible for direct interaction with end user customers and technical support to resolvecomputer, printer, application, network, and internet issues.• Troubleshoot and diagnose hardware, software and connectivity issues for end users as wellas reporting all hardware, software, and network problems.• Work with other team members to roll-out hardware and software upgrades; test/implementnew equipment and services.• Diagnose equipment hardware problems for repair or replacement.• Analyze and resolve PC hardware, software, system access, network, and other technical issues.• Follow up with customer to ensure problems are resolved successfully/satisfactorily.• Perform end user operation/procedure training and/or documentation.• Track/document issues and escalate if appropriate.• Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.• Provide timely, efficient, and friendly customer service to all end users; display effective customerrelations skills to enhance satisfaction. Must ensure accurate communication at all times ensuringcustomer is aware of incident activity, updates, and closure.• Perform imaging and reimaging of desktop computers to ensure standardized configurations andsmooth deployment of new systems and software.• Utilize System Center Configuration Manager (SCCM) to deploy, manage, and maintain desktopsystems, ensuring efficient software distribution and updates.

Washington, District Of Columbia, United States

Leads a team of experts that provide intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs, and troubleshoots network equipment problems. Collaborate with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.Effectively manage time to respond to service calls in a timely fashion. Complete intermediate installations and perform system test procedures. Troubleshoot and resolve issues that cannot be solved remotely. Perform smaller scale moves, adds, or changes of clients' equipment as needed. Prepare for on-site installations by reviewing site requirements. Obtain software and review relevant documentation prior to visiting customer sites. Stage the installation and upgrades in a lab environment prior to the site visit when necessary. Perform implementation of software and hardware solutions, integrating with the customer's network and equipment.Troubleshoot and resolve technical issues as they occur. Provide basic system administration training to technical users.

National Harbor, Maryland, United States

Provides technical support during demonstrations and speaking engagements at industry related events, meetings and working groups. Supports user’s needs by providing around the clock technical helpdesk assistance. Provides technical support across the company (this may be in person or over the phone). Configures accounts for new users. Repair and replace equipment as necessary. Install and configure computer hardware, software, systems, networks, printers, and scanners. Monitor and maintain computer systems and networks. Customer support expert who aids system users (federal, state, territorial, tribal, and local alerting authorities) practicing or exercising on the IPAWS OPEN platform. Evaluates, analyzes, and troubleshoots errant messages and assists with technical questions and inquiries. Executes exercise activities which sustains partnerships with Alerting Authorities to ensure a seamless implementation and integration of emergency preparedness and response. Delivers test and evaluation support to perform and complete system assessments and evaluations to include drafting and evaluation of functional requirements, drafting of test/exercise plans, scripts and scenarios and test/exercise reports. Supports and assists the Integrated Public Alert & Warning System (IPAWS) PMO with IPAWS Alerting Authorities across the United States, other Federal, State, Tribal, Territorial, and Local (FSTTL), developers and vendors of IPAWS interoperable systems. Responds to service issues and requests in a timely manner. Provides support on system components such as Emergency Alert System (EAS) devices, Common Alerting Protocol (CAP), alert origination tools, XML format (ATOM feed), database administration. Conducts on-site webinars on alert and warning fundamentals, warning message processes and dissemination, IPAWS architecture. Assists in the development of SOPs and support implementation of IPAWS into existing operational plans.

Washington, District Of Columbia, United States

Patrols and monitors campus to maintain a safe, secure environment and increase human trafficking awareness.Monitors electronic video surveillance equipment and reports anyincident or occurrences.Contributes to the planning and implementation of IT strategies forprocess improvement while also assisting with technical issues.Provides effective support to workstation software including (but notlimited to) Microsoft Suite, Adobe, Internet Explorer.Responds daily to campus requests and implements proficientcustomer service and effective solutions.Provides software/hardware support on equipment such as printers,scanners, and monitors as needed.Monitors all incidents and ensures timely response, resolution and/orescalation

Washington, District Of Columbia, United States

Assisted the IT Investigations Division (ITID) with software issues as theywere presented.Investigated criminal offenses daily to determine the necessity offurther action.Independently documented confidential information in detail fordaily reports.Provided written and oral communication during field interviews andfollow-up investigations to gather information.Collaborated with a diverse team of officers daily to complete tasks,increase productivity, and ensure safety within the local area.Communicated with citizens regularly to establish rapport and afamiliar presence.Utilized electronic devices to issue traffic citationsTroubleshot daily used technology such as (but not limited to)routing platform with modem, ticket printer, and speed detectiondevice as necessary.

Bachelor Of Applied Science (B.A.Sc.), Political Science And Government

Activities and Societies: Mens Basketball Dean's List Black Student Union

Master Of Technology, Information Technology Management, 3.0

High School Diploma, General Studies, 3.5Gpa

Activities and Societies: Varsity Football and Basketball Student Government Association Graduated with Honors