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@activecampaign.com
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13 phones found area 813, 407, and 727
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LinkedIn matched
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Matchett Bradford is listed as Strategic Leader in Customer Experience, Enablement, and Operations at Equinix, a company with 5 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at activecampaign.com, phone signal with area code 813, 407, 727, and a matched LinkedIn profile for Matchett Bradford.
Matchett Bradford previously worked as Sr. Manager of Enablement at Equinix and Director of Global Enablement and Operations at Activecampaign. Matchett Bradford holds B.S, Music Education from University Of South Florida.
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AeroLeads found 1 current-domain work email signal for Matchett Bradford. Compare company email patterns before reaching out.
With over 18 years of experience in customer support, learning and development, operations, and enablement, I am a passionate and results-oriented leader who supports every stage of the customer journey. My core competencies include facilitating training and staff development, improving processes, managing tooling, and supporting operations to achieve objectives. As the Director of Global Enablement and Operations at ActiveCampaign, I led all enablement and operations functions for the global customer organization and close to 40k customer interactions a month, including training, knowledge management, systems and tools, workforce management, and quality. I implemented the support chatbot that serviced 40k customer interactions a month and reduced transfers by 78%. I also built a global enablement team that covers training, documentation, QA, tooling, and WFM, and oversaw the development of an improved support training program that accelerated employee onboarding time by 33% within 3 months. I take pride in my ability to drive growth, lead high-performing teams, and establish long-term, sustainable relationships with clients and stakeholders. By understanding business needs, I ensure successful results and provide my team clear goals and concise direction. I have strong analytical, interpersonal, and communication skills that enable me to establish credibility and build effective relationships with stakeholders and executives. I model positive core values and am recognized for my creative problem-solving, resourcefulness, planning, and delivery of exceptional outcomes.
Listed skills include Leadership, Training And Development, Organizational Development, Technical Training, and 51 others.
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A career timeline built from the work history available for this profile.
Redwood City, California, US
I lead a team of instructional designers developing enablement content for pre and post-sales audiences.- Led the development of reporting structures to measure the effectiveness of training- Improved on-time delivery by 14% within one quarter
Chicago, IL, US
Reporting to the CCO, I led all enablement and operations functions for the global customer org and close to 40k customer interactions a month, including training, knowledge management, systems and tools, workforce management, and quality.
Chicago, IL, US
I built the customer organization's global support enablement team, quality, and knowledge management functions across 4 continents, growing from 3 employees to 15.
Redwood City, California, US
I provided strategic leadership on sales enablement and digital learning strategy for both external and internal customers and led the Digital Learning Strategy implemeting Absorb LMS and created digital learning courses for customers and employees.
San Francisco, California, US
I built a team serving the training needs of a global technical support workforce. Worked with department leads and subject matter experts to develop training programs for new hires, product updates/launches, and ongoing career development.
Portland, OR, US
Hired to manage project teams and drive a companywide Learning Management System (LMS) for this non-profit sales organization that markets to K-12 and provides computer-based educational assessments. Responsible for continual training for partner accounts (150 sales employees), virtual resources, new product launches, and knowledge base.
Auburn, WA, US
Applied my technical, training, and management expertise for this technology reseller. Oversaw activities for the Portland, Oregon sales office of 100 employees and the leadership development of 1,500 company-wide.
St. Petersburg, FL, US
Applied my expertise in training for this well-known TV network. Accountable for performance management, creating an assessment model for success, curriculum effectiveness, and aligning the company with best practices.
Cupertino, California, US
I was promoted to supervise the service and support department for this Apple store, including repair technicians and trainers. I managed 20+ team members and resolved customer experience concerns. I organized and hosted meetings and workshops. I identified educational opportunities and produced strategies to engage customers better.
Cupertino, California, US
Provided one-on-one training sessions on Apple products and software to customers of the Apple store, as well as planned and facilitated workshops contributing to the ongoing education and engagement of both our customers and employees in a highly dynamic and changing environment
Land O' Lakes, FL, US
Other employees you can reach at equinix.com. View company contacts for 5 employees →
Cesar Marrufo, Mba
Colleague at Equinix
El Segundo, California, United States, United States
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JH
Jim H. Gwiazda
Colleague at Equinix
Washington, District Of Columbia, United States, United States
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FT
Franco Testi
Colleague at Equinix
Greater Genoa Metropolitan Area, Italy
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GW
Garrett Walker
Colleague at Equinix
Winchester, Virginia, United States, United States
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JL
John Luciana
Colleague at Equinix
West Chicago, Illinois, United States, United States
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SL
Samantha Lagocki
Colleague at Equinix
San Mateo, California, United States, United States
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RK
Ronald Khoo
Colleague at Equinix
Singapore, Singapore
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AA
Anumeha Ayushi
Colleague at Equinix
Bengaluru, Karnataka, India, India
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AC
Andre Cepollini
Colleague at Equinix
São Paulo, São Paulo, Brazil, Brazil
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KT
Konsta Tasala
Colleague at Equinix
Helsinki, Uusimaa, Finland, Finland
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Quick answers generated from the profile data available on this page.
Matchett Bradford works for Equinix.
Matchett Bradford is listed as Strategic Leader in Customer Experience, Enablement, and Operations at Equinix.
AeroLeads has found 1 work email signal at @activecampaign.com for Matchett Bradford at Equinix.
AeroLeads has found 13 phone signal(s) with area code 813, 407, 727 for Matchett Bradford at Equinix.
Matchett Bradford is based in Portland, Oregon, United States while working with Equinix.
Matchett Bradford has worked for Equinix, Activecampaign, Workboard Inc., Cisco Meraki, and Nwea.
Matchett Bradford's colleagues at Equinix include Cesar Marrufo, Mba, Jim H. Gwiazda, Franco Testi, Garrett Walker, and John Luciana.
You can use AeroLeads to view verified contact signals for Matchett Bradford at Equinix, including work email, phone, and LinkedIn data when available.
Matchett Bradford holds B.S, Music Education from University Of South Florida.
Matchett Bradford is listed with skills including Leadership, Training And Development, Organizational Development, Technical Training, Software Training, Education, Hands On Training, and Instructional Design.
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