Matej Bača Email & Phone Number

Slovakia

Remote —> Somewhere 🌏

As the Head of Customer Success, I am responsible for the strategic development of our customer relationships and ensuring that our customers have a positive experience with our company. I track customer satisfaction and manage activities to help drive business growth. I also maintain strong B2B client relations to strengthen our partnerships and drive success for all parties involved.

Remote

• analysing customer experience and satisfaction • managing online marketing activities

Prague, The Capital, Czech Republic

• responsible for half of the product portfolio Audi in the CZ market • co-working on marketing strategy, tactical marketing campaigns • negotiating prices and conditions with the manufacturer in Germany • setting an appropriate local retail price and sales volume • proposing equipment level and communication strategy for new models • co-organising introduction events, training and press conferences for new products • monitoring market activities and performance of competitors • dealers/customers support in specific queries

• responsible for premium segment of Hyundai portfolio in the CZ market• co-working on social media strategy and content management • setting an appropriate local retail price and equipment level • proposing communication strategy for new models • creating web wireframe, catalogues and pricelists • analysing NCBS for determining target customers • testing new vehicles and features for training purposes • creating competitiveness analysis and reports • coordinating/lecturing new products training and regular dealer events

Prague, The Capital, Czech Republic

• adapting a new Customer Satisfaction system (CSS)• analysing CRM data • evaluating New Car Buyer Survey (NCBS) • coordinating and lecturing training activities and workshops: soft skills, CSS, Mystery shopping, Brand image, sales, negotiation etc.

Prague, The Capital, Czech Republic

• managing projects with temporarily employed employees (4 white collars, about 100 blue collars) • preparing future strategies and targets • creating suited employment solutions • recruiting new employees • seeking new business opportunities

Belgium

Leading small team (10 members - blue collars)- quality control of goods - distribution of work

Master'S Degree, Economics, Marketing, Business

Master's degree, Economy, marketing and business. The theoretical background to the management and organization. Marketing communication.

Bachelor'S Degree, Economics, Law, Finance, Business

Bachelor's degree, practical and theoretical knowledge. Economics, business and law as a main subjects contribute to better understanding.

Education record

Technical knowledge based on main subjects as drawing and reading construction projects and technical documentation for all kind.