Mateo Peralta Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

2021-present: Leveraging growing experiences in both start-ups and Customer Success to run and/or lead sessions focused on transitioning into and growing through CS. Recently also facilitated a session on the intersecting discourse of technology and pop culture, titled The Why Behind the Lie: unpacking our golden age of start-up scandal entertainment.2019-2021: Collaborated with network of peers to organize social good-focused initiatives in the community, while also acting as a Facilitator in interviewing potential candidates for the fellowship program.2019: 1 of 80 Fellows admitted to the 2019 Fellowship program out of 1600+ applicants based on demonstrated leadership and entrepreneurial mindset, in which I successfully established relationships with key customer support leaders within start-up businesses at the front lines of Canadian technological innovation.

- Pivoted from a long-term client support role towards a minimal-touchpoint and autonomy-building role to empower educators and over 2000 students, while developing scalable support processes such as a Student Onboarding Playbook.- With success metrics based in educators connecting with three employers in onboarding calls, personally increased this success rate from 75% to 91% over one quarter.- Stepped outside of job description to provide colleagues in other teams with investigative support to identify bugs, as well as onboarding support in discovery sales calls with new clients in countries such as Vietnam and Guyana.

- Conducted interviews and assessed candidates to hire fellow teammates along with a cohort of over 20 student interns, as part of a multi-team recruitment committee- Successfully onboarded and provided introductory training for 30+ employees in a diversity of teams and roles including Product Manager, Director of Academic Account Management, and Vice President of Marketing- Redesigned Riipen’s Careers Page to include company values and employee testimonials, in addition to developing manuals on inclusive hiring practices, confronting bias, and managing diverse teams for a Manager Training Handbook

Toronto, Canada

- Supported and developed lasting relationships with portfolio of over 100 educators through weekly calls and emails, in addition to developing supplementary customer documentation and resources as needed.- Ensured that customer success metrics were being met to hit target loyalty and retention goals by repeating courses while maintaining an average product value of under 30 days.- Facilitated student learning sessions that empowered them to confidently engage with employers to build their ability to apply and synthesize course outcomes while developing crucial soft skills.

Ottawa, Canada Area

- Independently worked through the mediums of print, video, radio, & digital media- Synthesized large amounts of data & research under tight deadlines- Quickly built relationships to produce compelling & objective stories on subjects such as new e-mental health startups

Ottawa, Ontario, Canada

Reporting on the advancement of women in the defense industry.

Ottawa, Ontario, Canada

- Oversaw organizational operations & budget of $10000+- Served as a liaison between students, faculty, & staff members when hiring new instructors- Supported student vice-presidents in facilitating initiatives under portfolios including merchandise & mentorship

Ottawa, Canada Area

- Worked with team of 50+ to plan fundraising campaigns with total of $159,960 raised for Canadian Cancer Society - Leveraged community connections to screen & invite local artists to contribute at event- Shared recent personal cancer experience as the opening speaker for event with 950+ attendees

Ontario, Canada

Researching ways in which to support families with limited access to parenting resources.

Ottawa, Ontario, Canada

- Planned & executed community events for 3500+ students within team of four- Managed payroll, scheduling, & conflict resolution for 15 student staff

Ottawa, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa

- Regularly met with staff members to develop graphics & communications plans for their portfolios - Used Hootsuite to schedule frequent events, photos, & posts on Facebook, Twitter, & Instagram- Designed & published monthly online newsletters highlighting past & future events

Ottawa

- Supervised 60+ 1st year students in support of their leadership and entrepreneurial themed community projects

Ottawa, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Bachelor Of Journalism, Journalism

Activities and Societies: Carleton University Journalism Society, Carleton University Relay for Life, Housing and Residence Life Services.

Fellowship Program

- Actively connecting with customer support leaders within start-up businesses at the front lines of Canadian technological innovation.

Education record