Matthew Jones Email & Phone Number

Las Vegas, Nevada Area

I may be responsible for all external communication/ customer service. Daily and monthly reconciliation of internal to external stats and troubleshoot any issues that may become apparent after reconciliation. Responsible for reporting any technical issues on the public sites as well as any internal tools. Work with tech team in the development and implementation of internal reporting and tracking tools. Review and analyze traffic data for optimization and forecasting trends. Work directly with clients to troubleshoot any issues and to drive new business. Coordinate implementation projects for both internal and external clients.

Division Of Traffic Engine, Inc.

Review and analyze traffic data for optimization and forecasting trends, coordinate implementation projects for both internal and external clients, review and analyze daily revenue generate to distribute revenue reports across all levels within the company, review and delegate client inquiries (phone and email), escalated situations, click activity research, manage and administer traffic partner and feed provider accounts, work across all departments to increase revenue and or productivity by developing and building new relationships.

Palm Springs, Ca

Review and analyze traffic data for optimization and forecasting trends, coordinate implementation projects for both internal and external clients, review and analyze daily revenue generate to distribute revenue reports across all levels within the company, review and delegate client inquiries (phone and email), escalated situations, click activity research, manage and administer traffic partner and feed provider accounts, work across all departments to increase revenue and or productivity by developing and building new relationships.

Fully responsible for TruSearch.com’s day to day Display advertising and PPC business. Report directly to Founder/ CEO. Am responsible for all external communication. Daily and monthly reconciliation of internal to external stats and troubleshoot any issues that may become apparent after reconciliation. Responsible for reporting any technical issues on the public sites as well as any internal tools. Work with tech team in the development and implementation of internal reporting and tracking tools. Review and analyze traffic data for optimization and forecasting trends. Work directly with publishers, feed providers and display demand partners to troubleshoot any issues and to drive new business. Coordinate implementation projects for both internal and external clients.

Oversaw the day to day PPC business for Mainstream Advertising’s multiple sites. Reported directly to CEO. With 10 direct reports, was responsible for customer service, sales department, and advertiser billing and publisher payouts. As well as reporting any technical issues on the public sites and working with tech in the resolution. Partnered with tech team in the development and implementation of internal reporting and tracking tools and the revision of the public reporting portal. Reviewed and analyzed traffic data for optimization and forecasting trends. Worked directly with both publishers and feed providers to troubleshoot any issues and to drive new business. Coordinated implementation projects for both internal and external clients.

Director of Operations for Internet search engine. Manage customer service and sales employees, Coordinate implementation projects for both internal and external clients, Generate and distribute revenue reports to all levels within the company, Review and delegate client inquiries (phone and email), Escalated situations, Click activity research, Created and review credit card verification process, Credit card fraud monitoring, Manage and administer Advertiser Referral program, invoice accounts, traffic partner and feed provider accounts, Write policies and procedures for use in editorial and content review, New hire training, Work across all departments to increase revenue or productivity by developing and building new relationships and tools.

I oversaw the day to day Search123.com PPC business for ValueClick. Reported directly to Sr. VP of Operations for ValueClick. With 5 direct reports, was responsible for customer service and advertiser billing. As well as any technical issues either on the public site or the internal tools. Reviewed and analyzed traffic data for optimization and forecasting trends. Coordinated implementation projects for both internal and external clients. Managed and administered publisher and advertiser accounts. Reported daily, weekly, monthly and quarterly revenue reports. I was part of the team that implemented Sarbanes–Oxley guidelines.

Team lead Third level Billing and Technical Specialist client services for Internet search engine. Research escalated client account activity. Workload distribution, Respond to inbound calls and emails from current and potential clients. Perform account maintenance functions, Handle escalated billing inquiries, Click activity research, Review account verification process, Service affiliate members, New hire training.

Research escalated client account activity. Workload distribution, Respond to inbound calls and emails from current and potential clients. Perform account maintenance functions, Handle escalated billing inquiries, Click activity research, Review account verification process, Service affiliate members, New hire training.

Internet bill management customer service accounting rep. Respond to customer service calls and correspondence, perform account maintenance functions, documentation review, file administration

Internet bill management customer service accounting lead. Distribute and respond to escalated customer service calls and correspondence, Perform account maintenance functions, Documentation review, File administration.

Customer service, sales, scheduling, cash control, data entry, training, payroll, basic bookkeeping, goal setting, shipping and receiving, interviewing, hiring, employee discipline, recruiting.

Education record

Education record

Activities and Societies: Student Council, Yearbook, Drama