Mathankumar M Email & Phone Number

Madurai, Tn, In

Madurai, Tamil Nadu, India

• As part of the governance team, I implement and manage a productivity tool for new projects and existing projects, both offshore and on-site, across a business unit with over 80,000 resources.• Evaluate key performance indicators (KPIs) and raw data extracted from productivity software to generate practical insights through Power BI and Excel analysis.• Maintained internal stakeholder expectations through regular and effective communication, presentations, status reports, and ensuring alignment with the organization's objectives.• Achieved the targets through collaborating with cross-functional teams, with both technical and non-technical teams within the provided timeline.• Conducted weekly calls with external stakeholders (Account SDMs, DU Heads, SDUH, SPOCs) to understand the challenges faced, provided necessary resolutions and best practices, and also provided training to team leads and created training documents (SOPs) to ensure compliance with parameters.• Streamline reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.

Madurai, Tamil Nadu, India

• As a process associate within the insurance domain, specifically on the Brokerage Policies Team, my responsibilities include finalizing, verifying, and issuing all policies to our customers.• Maintained regulatory compliance through diligent monitoring of policies, procedures, and documentation requirements.• Analyzing and verifying the policies, premiums, and eligibility with zero error.• Releasing policies at defined timelines.