Wave is a business innovation and development platform, networked by experienced executives, who work together to expand relationships and create new sources of revenue for themselves, companies and investors.

Business expense management and payment solutions.The Edenred Group connects employees, companies and traders. They are world leaders in transactional solutions that offer greater purchasing power for employees, optimized expense management for companies and additional business for accredited businesses.

Soluções de gerenciamento e pagamento de despesas comerciais.O Grupo Edenred conecta funcionários, empresas e comerciantes. São líderes mundiais em soluções transacionais que oferecem maior poder aquisitivo para os funcionários, gestão otimizada de despesas para empresas e negócios adicionais para empresas credenciadas.

Reporting to the CEO.• Directing of the Operations and Technology areas, comprising Transaction Validation, Credit, Billing, Collections, Fraud Prevention, Logistics, Customer Service, Mass Litigation, Partner Management, Infrastructure, Applications, BI, Information Security, Telecom and Service Desk. Responsible for a team structure of 380 employees and 7 direct reports. Member of the Technology Executive Committee.• Creation and implementation of a campaign in partnership with NGO SOS Mata Atlântica with the objective of incentivizing a base of 500,000 clients to migrate from print invoice to digital. In just six months, the company achieved a conversion rate two times greater than the target, obtaining a 60% reduction in the cost of mailing monthly bills. Sem Parar planted more than 1.1 million new trees through this campaign.• Implementation of mandatory and transformational IT projects such as: mobile application for automating online sales; online solution for credit review; new communication protocol between concessionaires and OSAs (SLT13 and Mensageria Artesp), core solution for refueling and taxi products.• Creation and management of a specialized Service Desk area for partner servicing and maintenance (parking lots, highway concessionaires, gas stations), POSs, Call Centers, Vale Pedágio and Help Desk, monitored by an Operational Control Center (OCC), utilizing ITSM best practices in services and infrastructure management.• Implementation of the Credit Review area and building automated mechanisms for granting credit to customers, utilizing algorithms built internally for calculating behavior and credit scores, which project was the recipient of the 5th IRC + 2013 award from Cliente S/A in the “Best Innovation Project” category in the “Services Provider” area.

Reporting to the CEO.• Management of the Operations area, comprising Transaction Validation, Credit, Billing, Collections, Logistics, Customer Service and Partner Management. Responsible for a team structure of 220 employees with 14 direct reports. • Management of the call center after an unsuccessful outsourcing experience and implementation of a series of improvements, such as a significant increase in customer service quality, coupled with a reduction of more than 50% in annual phone costs. Sem Parar received awards for the quality of its service from Consumidor Moderno and Época-Reclame Aqui for several years. • Reformulation of the operational flow between Sem Parar and Partners, resulting in reductions of more than 80% in fraud and postponed revenues from concessionaires. Creation of an annual forum for exchanging good practices, establishing a relationship of trust and collaboration between parties. Implementation of an express sales-automation solution using a mobile device with an online feature for reviewing credit and data consistency, allowing for the immediate registration of new clients. • Creation of the Business Intelligence area and conducting several important studies and reports for the company that allowed, among other things: segmenting the customer base; analyzing highway traffic profile, segmenting by type of vehicle, profile of client and routes; developing algorithms for calculating credit scores and behavior; analyzing client permanence profile in parking lots.

Reporting to the Shareholders • Reevaluation of Arvana’s business plan based on a new study of Brazil’s VoIP market. Execution of changes based on gaps identified, ensuring the appropriate allocation of resources. Participation in the company start-up and structuring of the operation.

Reporting to Commercial Director.• Negotiated the supply of Internet links to large providers in the country.

Products and Services Manager – Wholesale Business Unit (WBU) (06/2003 – 01/2005)General Manager – Telemar Acesso (07/2001 – 06/2003)Reporting to the Wholesale Market Director • Management of the Wholesale Unit’s Products and Services area with 24 employees and 6 direct reports.• Reformulation of the entire portfolio of products for the Wholesale market: structuring of offers in the WBU, mapping of processes, management of results and KPIs, sales support that resulted in Telemar signing big contracts outside its basic concession region, as well as analyzing opportunities and developing alliances and partnerships.• Review of the business plan for sharing voice revenues and consequently defending interconnection costs, resulting from access infrastructure of big Internet providers, which could utilize access services of other operators. Negotiated investments with the company board and agreements with the main Internet access providers in the country (UOL,Terra, iBest, iG, BrFree, AOL). In conjunction with Telemar’s Products area, conducted the migration of these accesses and managed the delivery of services defined in agreements established.• Participation in the migration of UOL’s entire Internet access infrastructure in Region 1 of the General Concession Plan (PGO), previously furnished entirely by Embratel to Telemar, reducing the risk of interconnection expenses by 100% resulting from calls of clients using Fixed Switched Telephone Service (STFC) in this region, for accessing UOL’s infrastructure.

Reporting to CEO of ASP BU• Leadership of the Operations area of the Application Solution Provider (ASP) division, comprising Implementation & Certification, Engineering and Production. Team of 20 employees and 4 direct reports. • Participation in the start-up of the ASP division, structuring the operations area in just 8 months, including infrastructure, processes and team. Promon IP was a pioneer in offering complete IT solutions under the ASP model (infrastructure, hardware, software and support) in Brazil.• Participation in the sale of the ASP division to Telemar, having played an active role in the valuation process and conduction of management presentations.

Reporting to CIO and CFO

Reporting to COO

Reporting to COO

Reporting to CIO

Reporting to Product Manager