Matheesha Silva Thilakarathna Email & Phone Number

As a dedicated Information Technology Support Specialist with over one year of experience in the IT industry, I am passionate about technical challenges and ensuring seamless IT operations. My journey in IT support has equipped me with a diverse skill set, ranging from troubleshooting hardware and software issues to deploying projects and providing exceptional customer service.In my current role at Allianz Insurance Lanka, I have successfully provided services to both onsite and remote clients. This experience has honed my ability to diagnose and resolve technical issues efficiently, making me adept at maintaining optimal IT environments.One of my proudest accomplishments is successfully completing the branch PC update, ManageEngine Patch Manager implementation, and rolling out SD-WAN, which exemplify my commitment to enhancing user experience and operational efficiency. Additionally, my proficiency in tools like O365, SharePoint, and ServiceNow as a ticketing system has enabled me to contribute effectively to various IT projects and support tasks.I thrive in dynamic environments where I can leverage my problem-solving skills and technical expertise to drive innovation and deliver exceptional results. My colleagues often describe me as a resourceful and dependable team member, which I believe stems from my dedication to continuous learning and professional development.I am always open to connecting with like-minded professionals and exploring new opportunities in the IT support field. Please feel free to reach out to me if you’d like to discuss industry trends, potential collaborations, or if there’s any way I can assist you.