Mathen Kumar Email & Phone Number

Mercedes Benz, Mutiara Damansara

Glenmarie, Shah Alam

Ultra Tune Sdn Bhd Managing After-sales Business for Premium Super carsRevamped total After-sales Operation & upgraded facilities to cater for current premium clientele & existing individual & corporate customers.Enforced premium dealership SOP (Dealer Management Systems/After-sales Flow) & enhanced customer experience with updated lounge.Implemented Customer Relations Management division with daily & monthly reporting.Making sure that business are profitable by meeting budgets set by management & ensuring that cash flow is utilized wisely.Organized service campaigns/ promotional activities for accessories & spare parts for carried brands (Mobil 1, Brembo, Capristo, Kriessieg exhaust, Brixton Forged, VMR wheels & Bilstein).Initiated social media pages & created new exclusive website with updated Corporate Identity.Jeep Specialist Carrying out after-sales managerial duties, monitoring the utilization of SOP & manpower for Jeep vehicles.Initiated service packages for existing Jeep owners to attract business.Customer Relations Management with daily/monthly reporting.

Petaling Jaya, Ducati Malaysia

Aftersales Dealer principal for Ducati Malaysia network.Making sure that branches & dealership business are profitable by meeting budgets set by management.First contact to Ducati principal for aftersales matters (service related, spare parts, technical issues & warranty).Carrying out managerial duties, monitoring the utilization of SOP & manpower for Ducati.Aftersales network in accordance to Ducati Principal Retail Identity. Maintaining a high Customer Satisfactory Index for Ducati Malaysia’s Network.Organize service campaigns/ promotional activities for accessories & spare parts for Ducati Malaysia Dealer Network. Initiated Ducati Malaysia staff incentive program to boost aftersales business.Improvised Ducati Malaysia Dealer Network Incentive program to ensure dealer network is above the compliance set by Ducati Dealer Principal.

Petaling Jaya, Ducati Malaysia

Managing Aftersales business for Ducati branches.Making sure Ducati aftersales branches are profitable for business & operated efficiently. Provided technical training for staffs based on regulations set by Ducati Principal.Communicating with customers to maintain a good service lifecycle for the Service Department. Maintaining good customers relationship.Manage aftersales marketing events conducted on a timely basis.

Petaling Jaya, Ford Auto Connexion

Leading the Ford Petaling Jaya Service Advisor Team & assisting the Head of After-sales with day to day business operation with regard to service turnover, throughput.Customer Relationship Management.Maintaining effective flow of Service.Efficiency working time for daily business operation.Hands on approach in assisting the service team with their daily duties.Work hand in hand as team, a team player.

Petaling Jaya, Ford Auto Connexion

Front lining Ford Petaling Jaya service department.Assist Aftersales Manager in maintaining a smooth running efficient Aftersales Department with a high degree of customer satisfaction.Sales of Other Services on Service Specials and Additional work.Maintain good relationship with customers.Work well with both internal team and external customers.

Petaling Jaya, Sime Darby Auto Connexion Alfa Romeo

Front lining Alfa Romeo Service Department.Team player.Workshop Job Controller. Alfa Romeo warranty administrator.Building ESH (Environment, Safety and Health) Coordinator.Vehicle tester for QC.Awarded the highest CSI score for Customer Service Advisor in SDAC Network.

Petaling Jaya, Suzuki Service Centre

Established new service center for Suzuki vehicles based on dealer principal requirement (DRB-Hicom)Suzuki Aiman Motor PJ was awarded the best National Suzuki 4S dealership within 3 months of operation.Overseeing workshop day to day business.Aiman Motor PJ was also the hub to diagnose & repair Suzuki cars from other dealerships in Klang Valley referred by dealer principal.

Petaling Jaya

Call Centre to conduct computer aided telephone interviews & surveys for companies.Surveys & interviews are mostly done to retrieve customer perception on specific car models.Project based.

Glenmarie Shah Alam

Glenmarie

Petaling Jaya

Sales of new Chevrolet & Wald grey-import cars.Maintained a sales quota of 2 cars every month throughout the duration. Was working on a part time basis for extra income while in college.

Automobile/Automotive Mechanics Technology/Technician, 3.58

Awarded The Otomotif College Outstanding Achievement Award.

Automotive Engineering Technology/Technician