Customer Success Manager
Current
Oct 2022 - Present
AeroLeads people directory · profile
Matheus Bernardo Dos Santos Email & Phone Number
Customer Success at T-pro | I specialize in empowering businesses to elevate customer satisfaction and boost customer retention rates | Expert in Building Lasting Relationships & Scaling Growth
at
T-Pro
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success at T-pro | I specialize in empowering businesses to elevate customer satisfaction and boost customer retention rates | Expert in Building Lasting Relationships & Scaling Growth
Location
Dublin, County Dublin, Ireland
Company size
Who is Matheus Bernardo Dos Santos? Overview
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Quick answer
Matheus Bernardo Dos Santos is listed as Customer Success at T-pro | I specialize in empowering businesses to elevate customer satisfaction and boost customer retention rates | Expert in Building Lasting Relationships & Scaling Growth at T-Pro, a company with 41 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Matheus Bernardo Dos Santos.
Matheus Bernardo Dos Santos previously worked as Customer Success Manager at T-Pro and Care Advisor at Allianz Partners. Matheus Bernardo Dos Santos holds Diploma Of Education, Data Analysis from Dublin Business School.
Company email context
Email format at T-Pro
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T-Pro
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Profile bio
About Matheus Bernardo Dos Santos
✔ Bilingual (Portuguese and English) ✔ Nationality: Brazilian (Stamp 4 EUfam) ✉ E-mail: mbsantos.pf@gmail.com I’m a bilingual (Portuguese & English) Digital Marketing and Sales professional with 10+ years of experience in Customer Service and Customer Success. With a BSc in Business and a post-degree in Strategic Marketing, I excel at building strong customer relationships and delivering top-notch service that consistently exceeds expectations.Career highlights: Master Connector: I excel at engaging in meaningful, authentic conversations that turn complex business challenges into actionable strategies. By building strong relationships, I've driven a 30% increase in client satisfaction and retention.Operational Dynamo: I'm the architect of transformative policies and procedures that streamline operations. My initiatives have improved team efficiency by 25%, cut resource wastage by 15%, and consistently elevated overall performance.Solution Architect: I design tailored, needs-based solutions that align perfectly with client goals. With a 98% client satisfaction rate, every deal I close is a personalized experience, not just a transaction.Resolution Guru: Rapid problem-solving is my superpower. I resolve customer issues with a 90% first-contact resolution rate, driving loyalty and turning challenges into opportunities for growth.Pressure-Proof Prodigy*: High-stakes, deadline-driven environments are where I thrive. I manage multiple projects with ease, consistently delivering results that exceed expectations. Pressure isn't a hurdle—it's my motivation.Trusted Authority: Recognized as a go-to expert in Customer Success and Sales, I leverage my deep industry knowledge to create lasting impacts. My strategies have not only driven revenue growth but have also built a reputation of trust and excellence.Mobile number: +353 83 4207088. I’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect
Current workplace
Matheus Bernardo Dos Santos's current company
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9 roles
Matheus Bernardo Dos Santos work experience
A career timeline built from the work history available for this profile.
Care Advisor
Dec 2020 - Oct 2022
Sales Supervisor
Responsible for the operations of the restaurant, cash float, in addition to ensuring that the restaurant has enough staff for the shift, enough stock and food and that all the equipment are working and in order. Planning opening and closing times according to demand. Furthermore, I am responsible for providing the best possible work environment.
Sep 2019 - Dec 2020
Feb 2019 - May 2019
Inside Sales Representative
Jul 2016 - Feb 2019
Account Specialist
Responsible for managing, selling and monitoring digital campaigns through multi-channel programmatic media projects. In addition to customer service and support.
May 2016 - Jul 2016
Account Executive
Management of media campaigns, project coordination, customer service, relationship and after-sales. Media planning, analysis of online media pieces and conversion (CTR), media negotiation, service to advertising agencies, responsible for analysis of management reports for strategic decision making, online investment plans and proposals. Prospecting new.
May 2012 - May 2016
Business Manager
Responsible for the direct sale of commercial spaces and prospecting for new customers, as well as managing multimedia projects and brand activation in events and actions of the Group's communication vehicles (television, radio and newspaper) also leadership development, negotiation skills and strategic vision, prospecting for new partners and business.
Feb 2009 - Sep 2011
Sales Manager
Responsible for direct management of the sales team and monetary goals required by the organization, in addition to all operational management of the point of sale as well as being responsible for being the sales leader in the region where the company operates.
Jul 2006 - Sep 2009
Team & coworkers
Colleagues at T-Pro
Other employees you can reach at tpro.ie. View company contacts for 41 employees →
AB
Andy Bailey
Colleague at T-ProRochester, England, United Kingdom, United Kingdom
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ES
Elisabeth Smith
Colleague at T-ProAustralia, Australia
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RC
Robert Clarke
Colleague at T-ProIreland, Ireland
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SL
Stephen Lynch
Colleague at T-ProDublin, County Dublin, Ireland, Ireland
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MM
Max Murphy
Colleague at T-ProIreland, Ireland
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AP
Arvind Prajapati
Colleague at T-ProThane, Maharashtra, India, India
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MR
Mark Russell
Colleague at T-ProUnited Kingdom, United Kingdom
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NF
Naydeen F.
Colleague at T-ProBuffalo River, Victoria, Australia, Australia
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LC
Lisa Coughlan
Colleague at T-ProCork Metropolitan Area, Ireland
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VV
Vibinchander Venkatasubramanian
Colleague at T-ProBengaluru, Karnataka, India, India
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Andy Bailey
Colleague at T-ProRochester, England, United Kingdom, United Kingdom
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ES
Elisabeth Smith
Colleague at T-ProAustralia, Australia
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RC
Robert Clarke
Colleague at T-ProIreland, Ireland
View →
SL
Stephen Lynch
Colleague at T-ProDublin, County Dublin, Ireland, Ireland
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MM
Max Murphy
Colleague at T-ProIreland, Ireland
View →
AP
Arvind Prajapati
Colleague at T-ProThane, Maharashtra, India, India
View →
MR
Mark Russell
Colleague at T-ProUnited Kingdom, United Kingdom
View →
NF
Naydeen F.
Colleague at T-ProBuffalo River, Victoria, Australia, Australia
View →
LC
Lisa Coughlan
Colleague at T-ProCork Metropolitan Area, Ireland
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VV
Vibinchander Venkatasubramanian
Colleague at T-ProBengaluru, Karnataka, India, India
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4 education records
Matheus Bernardo Dos Santos education
Diploma Of Education, Data Analysis
Master Of Business Administration - Mba, Marketing/Marketing Management, General
Bachelor Of Business Administration (Bba), Business Administration And Management, General
Bachelor'S Degree, Administração
FAQ
Frequently asked questions about Matheus Bernardo Dos Santos
Quick answers generated from the profile data available on this page.
What company does Matheus Bernardo Dos Santos work for?
Matheus Bernardo Dos Santos works for T-Pro.
What is Matheus Bernardo Dos Santos's role at T-Pro?
Matheus Bernardo Dos Santos is listed as Customer Success at T-pro | I specialize in empowering businesses to elevate customer satisfaction and boost customer retention rates | Expert in Building Lasting Relationships & Scaling Growth at T-Pro.
Where is Matheus Bernardo Dos Santos based?
Matheus Bernardo Dos Santos is based in Dublin, County Dublin, Ireland while working with T-Pro.
What companies has Matheus Bernardo Dos Santos worked for?
Matheus Bernardo Dos Santos has worked for T-Pro, Allianz Partners, Kfc Uk & Ireland, Ambar, and Rd Station.
Who are Matheus Bernardo Dos Santos's colleagues at T-Pro?
Matheus Bernardo Dos Santos's colleagues at T-Pro include Andy Bailey, Elisabeth Smith, Robert Clarke, Stephen Lynch, and Max Murphy.
How can I contact Matheus Bernardo Dos Santos?
You can use AeroLeads to view verified contact signals for Matheus Bernardo Dos Santos at T-Pro, including work email, phone, and LinkedIn data when available.
What schools did Matheus Bernardo Dos Santos attend?
Matheus Bernardo Dos Santos holds Diploma Of Education, Data Analysis from Dublin Business School.
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