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Matheus Castro is listed as Technical Support Engineer at IRONSCALES at IRONSCALES, a company with 56 employees, based in São Paulo, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Matheus Castro.
Matheus Castro previously worked as Technical Support Engineer at Ironscales and Technical Support Representative at Patronscan. Matheus Castro holds Postgraduate Degree, Defensive Cyber Security - Blue Team Operations from Fiap.
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A dynamic and versatile professional with seven years' experience in information technology and five years' experience in customer support and service desk, where I've had the opportunity to work both remotely and on site. I'm currently looking for opportunities in which I can put into practice and expand my skills in Cloud-based applications. I like to be challenged and I'm open to roles that enable not only my professional growth, but also my personal development.
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Customer service for IRONSCALES partners and customers. The development and maintenance of a strong technical understanding of the electronic mail security platform in the leading IRONSCALES market. Resolving and monitoring clients' issues. High levels of customer satisfaction are maintained by prompt and efficient problem solving, quick response times.
Responding to support requests for proprietary software. Representing Patronscan in a professional and courteous manner to clients. Providing end-user assistance for all incoming phone calls and following up with clients to ensure problems are resolved. Rapid problem response over the phone or remotely via AnyDesk. Remote software installation on the.
Advising clients on how to use Albato. Setting up paying client integrations. Assistance in establishing customer integrations. Searching for and eliminating faults in client integrations. Receiving incoming calls from clients and making outbound calls to them about the operation of the program. Collect and organize client information for modernization.
Attends to and resolves basic incidents and requests; logs all incidents and requests;consults other service desk resources or appropriate service resources to resolveincidents beyond the scope of their skills or responsibilities. Analyzes and resolvesincidents and inquiries regarding use of application software or hardware. Logs andtracks incidents and.
Responsible for providing support for Confluence Cloud and Atlassian Access productsin the AMER geo, as well as covering critical issues from other timezones (EMEA andAPAC) as necessary, and working on issues of medium, high, and critical complexity.Handles customer and internal escalations of other engineers who may become stucktroubleshooting issues..
Technical assistance to ensure the high performance and availability of the client'splatforms (web and applications), as well as user orientation and training as required.Support for mobile web apps, where numerous mobile web development talents wererequired. Attending customer requests, registering and resolving issues via the variouschannels (ticketing.
L1 (local and remote) support for network, hardware, and software. Installing,configuring, and updating operating systems and software. Opening and answering ofsupport tickets. installation of printers assigned into the network.
Industrial automation system design and implementation using IoT concepts, remotemonitoring, development, and embedded systems. Implementation of intelligent automaticcontrollers aimed at reducing losses and increasing energy efficiency in water distributionsystems.
Other employees you can reach at ironscales.com. View company contacts for 56 employees →
Ramesh Bagri
Colleague at Ironscales
Jaipur, Rajasthan, India, India
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Cindy Huang
Colleague at Ironscales
Alpharetta, Georgia, United States, United States
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CC
Chen Chanan
Colleague at Ironscales
Israel, Israel
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Olena Lepilena
Colleague at Ironscales
Kyiv, Kyiv City, Ukraine, Ukraine
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AB
Anat Barer 🎗️
Colleague at Ironscales
Israel, Israel
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EB
Eran Betzalel
Colleague at Ironscales
Tel Aviv District, Israel, Israel
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OS
Oran Simhon
Colleague at Ironscales
Israel, Israel
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HH
Harel Hafuta
Colleague at Ironscales
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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JP
John Pazda
Colleague at Ironscales
Marietta, Georgia, United States, United States
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CH
Carter H Wilson
Colleague at Ironscales
Atlanta, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Matheus Castro works for IRONSCALES.
Matheus Castro is listed as Technical Support Engineer at IRONSCALES at IRONSCALES.
Matheus Castro is based in São Paulo, Brazil, Brazil while working with IRONSCALES.
Matheus Castro has worked for Ironscales, Patronscan, Albato, Hcl Technologies, and E-Core.
Matheus Castro's colleagues at IRONSCALES include Ramesh Bagri, Cindy Huang, Chen Chanan, Olena Lepilena, and Anat Barer 🎗️.
You can use AeroLeads to view verified contact signals for Matheus Castro at IRONSCALES, including work email, phone, and LinkedIn data when available.
Matheus Castro holds Postgraduate Degree, Defensive Cyber Security - Blue Team Operations from Fiap.
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