Product Training Specialist With Ati Nursing Education
Current• Built relationships and trained clients in the Northeast U.S., the highest revenue-generating territory with 500+ accounts.• Conducted over 400 in-person and remote trainings in one fiscal year, with a focus on product training and navigation for health care and other medical professionals.• Delivered large group webinars with faculty and deans at universities and colleges across the United States to instruct on how to use the ATI testing software on ATI’s electronic medical records and simulation products.• Implemented student orientations for as many as 600 students at large universities to introduce ATI testing software.• Developed and delivered best practices training for better results with students; training sessions resulted in 100% retention of at-risk clients, and training program was adopted for use by ATI trainers.• Resolved clients’ technical issues promptly to ensure ease of product use and customer satisfaction. • Supported new software programs that were being implemented for internal staff use; contributed to the execution of Calendly across the entire organization. • Served as key member of committees that worked with product team to improve products for clients to make ATI products more user-friendly and efficient.• Generated library of on-demand training videos for clients on various products in coordination with product team.