Mathew Moore Email & Phone Number

Hanover, Md, Us

Roseland, New Jersey, Us

• Compliance Scanned network via CrowdStrike to ensure workstations adhered to enterprise baselines for latest software, patches, and antivirus definitionsRemediate non-compliant workstations via SCCM or remote log on• Change ManagementReview upcoming Change Orders for required information and transparencyCollaborate with Recipe Owners and Senior Leadership for awareness and approvalsStreamline Change process by creating new templates and removing outdated templates Represent upcoming Changes on daily call• Incident & Problem ManagementTake escalations via Hotline/Email/IM for potential outages and get remediation teams involvedAnalyze ticket queues to identify potentials outages for quick remediationSend communication to enterprise about incidents and outagesCreate problem cases bases off trends of daily, weekly, and monthly high-volume ticketsWork with recipe teams to create solutions for remediation of problems and ticket elimination

Houston, Texas, Us

• Managed Public Key Infrastructure Certificate services for NMCI• Managed 10 Certificate Authority servers, 7 Responder servers and 30+ Repeater servers• Processed new certificate requests • Rebooted Responder and CA servers after patches and before critical threshold has been reached• Published Root Certificate Revocation Lists on the 1st and 15th of every month• Published Subordinate CA Certificate Revocation Lists every Friday• Redirected DNS on Repeaters as part of Server Farm Consolidation Effort• Managed PKI server builds and decommissions • Moved certificates into proper certificate stores manually or via Group Policy Object• Added certificates to Responders and Repeaters via Axway Admin Console• Followed and report all certificates expiring in the next 40 days to proper teams• Reported on PKI status during daily Enterprise call

Houston, Texas, Us

• Win 7 Software Tester Tested over 100 software packages as part of Windows XP to Windows 7 migrationInstalled software in lower environment to ensure software used for XP would work on Win 7Ensured software launched with no errors and features worked as intendedWorked end users and packaging teams to address any failures before approving for deployment• Information Assurance MitigationScanned client machines via ACAS for security vulnerabilitiesUpdated Virus DefinitionsChecked HIPS logs to identify blocked programs and servicesWorked with HBSS team to whitelist necessary programs and services• Software DeploymentDelivered over 20 CLIN, CORE and IAVA packages to enterpriseCreated tasks for software deployment ticket via HP Service ManagerCreated delivery schedule for rollout of packageCreated and assigned groups for rollout via Active DirectoryMitigate failed installs to bring package to required 97% for SLR

Houston, Texas, Us

• Operated as Tier 1 technician with administrative rights for NMCI• Worked and closed 15 to 20 trouble tickets per day• Created, unlocked and reset user accounts• Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.

Education record

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