- Managing 4 full-time team members to execute RTMC’s mission of creating safer and healthier homes for low-income homeowners in Montgomery County by repairing 180 homes in the 2023 fiscal year.- Overseeing, forecasting, and reporting for all program related grants and funding to complete repair projects on 180 homes in fiscal year 2023.- Directing the organization and execution of National Rebuilding Day 2023, a fundraising and community building event that engages over 500+ volunteers from 23 organizations to complete 11 separate large-scale home and facility repair/revitalization projects.- Supervise and train two full-time employees and two full-time AmeriCorps members.- Manage the hiring of all program staff and AmeriCorps members.

- Managed 207 construction projects from initial home assessment, to establishing homeowner relationships, to creating and overseeing the completion of the work for 151 homes.- Co-lead with Senior Program Manager in planning and managing 2 volunteer project weekends utilizing over 1000 volunteers and 43 volunteer groups to repair and revitalize 39 homes throughout Montgomery County.- AmeriCorps Site Supervisor managing 1 Project Coordinator AmeriCorps member and assisting in the training and development of 2 other AmeriCorps members.- Established and built strong partnerships with both new and old contractors resulting in over $10,000 in donated work and materials.- Reduced average wait time for client services from 7-12 months to 3-6 months.

- Worked on the customer service triage team assisting over 1,000 business owners to help them survive COVID-19 lockdown by listening, empathizing, and tailoring solutions to their current loan situations.- Handled confidential financial and personal client information on a daily basis.

- Pushed through over $250,000 in small and medium business loan applications to assist these businesses as COVID-19 hit the UK.- Gained familiarity with data management and entry within the Salesforce CRM.

- Consulted for 15 Toyota dealerships, including some of the largest sales volume and multi-million-dollar revenue dealers in the Central Atlantic Region, working to increase sales by improving digital strategies and enhancing customers’ dealership experiences through data analysis, process improvement, and training.

- First Dealer Experience Field Manager in the Mid-Atlantic region to successfully advise on, facilitate, and get the approval of all of my clients to implement Toyota Dealer Digital Solutions 2.0, a national website migration program designed to create a better online consumer experience.- Worked with my clients to take my 2 districts from 6th and 7th out of 10, to 1st and 3rd respectively in Toyota Connected Services enrollments, keeping customers involved with dealerships and increasing customer retention.- Consulted for 28 Toyota dealerships throughout the Pittsburgh PA region and West Virginia working to increase sales by improving customer touch points and dealership digital processes.- Met with the owners, general managers, and/or internet sales managers of 8 to 10 Toyota dealerships every week to discuss and implement plans for the improvement of lead handling, digital marketing and website design.- Taught over 30 product knowledge and competitive advantage sales training classes consisting of 15-30 dealership associates each across Virginia, Maryland, and Pennsylvania.

- Co-led 5 on-site digital and business process consultations to uncover over 20 million dollars in missed opportunities, while also working with clients to make organizational changes that capitalize on those opportunities.- Led three-person team to assist top-level management in creation of Central Atlantic Region’s 2019 Sales and Initiatives Plan using sales, economic, demographic, and digital data that was ultimately approved by Toyota’s North American Headquarters.- Created reports and analyses for Sales, Market Representation, Digital, Service and Parts, Product Training, and Vehicle Supply departments.

- Shadowed corporate consultants while assisting with negotiations in customer experience, employee management, and financial improvement in over 15 dealership meetings with GMs (throughout MD, VA, and PA).- Co-led internship project to create and implement a new on-boarding program for new hires and transfers.- Was responsible for the daily regional report every morning incorporating and compiling all the relevant data from the previous day that was sent out to all regional analysts, consultants, and upper level management.- Learned about the Toyota pipeline for the region and the strategic thinking behind the ordering process.

- Completed rigorous client presentation training, requiring weekly presentations to executives on client accounts.- Assisted with business acquisition by making 100 cold calls three days a week to potential clients.

- Sold over $80,000 dollars in work to clients throughout Maryland.- Top 3% of Branch Managers in College Works Painting nationwide.- Won the Quality Award for most satisfied customers in College Works Painting in Maryland.- Managed the completion of 24 separate clients houses.- Hired, directed, and oversaw the entire payroll for eight employees.- Lead extensive marketing campaign managing salespersons pitching to over 1000 houses.