Mathew Schwartz Email & Phone Number

Mesa, Arizona, United States

-Oversee's operations on the cleanroom floor, helping make key decisions to increase productivity. -Remove's obstacles from operators' ability to reach manufacturing goals. -Supervise 30-50 employees, instructed employees on company policies, best practices, and Manufacturing Processes.-Collaborate with several different teams to unify strategies and implementations of new operation standards. -Reduced downtime by strategically working with other departments to achieve goals.-Recognize employees for greatness utilizing the DEXGEMs and EPIC system provided by the company.-Worked alongside the quality department and used effective communication to ensure standards were met within production.-Monitored manufacturing equipment to maintain efficiency and reliability, while reporting downtime to operations and support.-Properly report on daily productivity numbers through GEMBA

Tempe,Az

Contract work while awaiting next position at Dexcom to begin.-Provide technical support to business clients-Provide expert support and respond to inquiries regarding ADP products via phone and email-Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist on the use of ADP products and systems-Follow up and follow through throughout new projects, requests, and cases-Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions-Preparing or updating employment records related to hiring, transferring, promoting, and terminating-Explaining human resource policies, procedures, laws, and standards to new and existing clients-Communicate step by step walkthrough for clients to prepare and complete payrolls-Program complex special calculations for hours and earnings codes, deductions.-Assist clients with tax-related questions with state, federal, and local rates

Mesa, Az

• Provide technical support to patients and healthcare providers• Resolved patient issues using client-specific tools, processes, and resources.• Protect patient information per HIPAA Guidelines.• Access and update patient accounts through CRM based systems.• Take calls on patient inquiries, product/service concerns, and technical issues related to Dexcom products.• Educate patients and healthcare professionals on Continuous Glucose Monitoring (CGM). Can describe Dexcom products functionality, compare to competitor products and be well versed in Diabetes health decisions and management.• Versed in Durable Medical Equipment Guidelines including brand name Insulin Pumps such as Tandem, Medtronic’s, Omni-Pod, and Animas in conjunction with CGM’s.• Trains and mentors new team members, ensuring operational competence and maintain responsibility for agent performance for first 90 days of production on floor.• Works with management on documenting and facilitating the rollout of new processes• Assists with special projects that includes Manufacturing, Auditing, and Quality Analysis.• Worked with reach out team, helping to resolve over 6000 near day 30 patient concerns, while working in a team setting to achieve a goal of email answer rate within 24 hours.• Assisted with patient escalations and reach out requests from Territory Business Managers.• Partnered with local hospitals and medical offices to overcome firewall issues when installing Dexcom Proprietary software for patients to transfer their data to the doctors.• Award winning service with 20 Company awarded recognitions in Quality and Attendance.

Phoenix, Arizona

• Manage a team of consumer analysts. -Team sizes range from 10-25 individuals• Be Available and flexible to assist analysts both morning and evening.• Managed by-weekly payroll requirements for teams.• Visibly manage staff, be walking around, not stationary, offer complete guided assistance.• Works closely with planning and staffing to ensure operational goals met, daily.• Handles supervisor escalations, be sure to follow up with both the analyst and consumer.• Motivate and encourage staff through positive communication and feedback• Perform morning and evening huddles with staff to over production and create an open environment for discussion.• Monitor production and track outbound calls and case work for consumers on the 1095-A CEDER Project.• Relay new information to staff as updates come, such as industry news and program changes.• Communicate company update, and news• Handle coaching's and counseling’s to document interactions with employees.• Hold agents accountable for their production, and performance.• Encourage growth, and have regular touch points on agent wellness. What excites them about work, and what areas of improvement they would like to see.

Tempe, Arizona

• Leads supervisory operations of production staff, ensuring daily performance goals are met – Team sizes range from 15-25 individuals.• Partner regularly with clients to ensure quality standards are upheld.• Managed by-weekly payroll requirements for teams.• Works closely with clients and operations staff by participating in frequent conference calls and meetings, with a focus on day-to-day operations, target attainment and success plan deployments. • Documented all coaching activities in Client based tracking system, to include overall behaviors, skill gaps to improve on, and other areas identified and coached to during each 1 on 1 meeting.• Monitor Care center agents to ensure quality customer service and compliance with Care center procedures and standards for call handling• Analyzes key performance indicator data to create plans, report on results, meet attainment targets, and drive positive performance within the business. • Assists in development and roll-out of motivational and incentive based plans for front line work force staff.• Works closely with operations management and staffing in order to ensure operational targets are met daily.• Maintains effective coaching and training program with respect to behavior development and positive recognition for entire team, and peers.

Phoenix, Arizona Area

• Manage a team of line, pack, and box associates. - Team size ranges from 15-25 associates• Inspected packing for both inbound and outbound stock performance.• Visibly manage staff, spend 75% of the day mobile walking through different departments, offer complete guided assistance. Able to walk 5-10 miles per day. • Measured cycle times for each associate to improve productivity in the work space.• Motivate and encourage staff through positive communication and feedback and goal setting.• Trained recruits with basic, and advance skills in order to make interval demands of company. • Assisted management with point tallying to ensure representatives hit their daily packing rates. Insured safety by introducing safety checks prior to beginning of shift, and after each lunch and break.• Enforced loss prevention standards to minimize shrink, saved company over $15,000 by coming in over on inventory in third quarter. • Hold agents accountable for their production, and performance. • Restored productivity by introducing redesigned daily work outs.

Mesa, Arizona

• Four time award winning Sales Manager, achieving record breaking commercial, and residential Gross Margin.• Maintained store staff job results by coaching counseling and holding sales numbers accountable. • Completed store operational requirements by scheduling and assigning employees with daily sales goals.• Achieved financial objectives by preparing an annual budget scheduling expenditures, analyzing variances and initiating corrective action.• Identified current and future customer requirements by establishing rapport with potential and actual customers. • Hold weekly team building meetings, and performing exercises to strengthen team members lacking confidence and technical skill knowledge to correctly assist customers. • Achieved #1 and district commercial sales, 4 years in a row for store volume. Produced a store achieving less than $350,000 annually and oversaw to $1,000,000 gross sales annually.

Small Business Administration/Management

37 Credit Hours Towards Degree

Networking, Call Center

Robust end user training provided by on the job experience through Pace and Arris.

High School